Luciana Ramos
San Jose,CA
Summary
I am Motivated to go to work and learn new things, and take on new challenges. I aim for punctuality and I'd like to acquire new skills. I'm flexible and will be on time. I'm open-minded, reliable, and eager to learn new things. I'll be on time and am adaptable. I'm determined and dedicated to doing the work effectively .
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess/Busser/Server
Ginger cafe
09.2022 - Current
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times .
- Ensured optimal guest experience by seating guests, taking orders. serving dishes, and removing dinnerware promptly and with a positive attitude .
- Handled cash and credit transactions efficiently .
- Completed daily side work and opening and closing duties.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
Hostess/Busser
Dolphin Restaurant
06.2022 - 08.2022
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to safety and cleanliness, meticulously sanitizing tables and chairs according to health guidelines.
- Organized, stocked and cleaned establishment's to maintain welcoming appearance.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cross-trained to handle different restaurant roles, kitchen and to-go stations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
High school diploma -
William C. Overfelt High School
San Jose, CA09.2024
Skills
- Serving
- Host/Hostess
- Cash transactions
- POS assistance
- Cleaning experience
- Customer service
- Hospitality
- Food preparation
- Busser
- Host/Hostess
- Food Service
- Kitchen Experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Food handler
Timeline
Hostess/Busser/Server
Ginger cafe
09.2022 - Current
Hostess/Busser
Dolphin Restaurant
06.2022 - 08.2022
High school diploma -
William C. Overfelt High School
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