Carla Dohrer
Wilson,WI
Summary
Resourceful sales professional brings demonstrated sales prowess. Proven leadership and management skills with great salesmanship. Outgoing and friendly worker offers tech-savvy mentality and specialization in customer service. Dependable Lead Sales Associate with extensive history of exceptional customer service and satisfaction demonstrated over thirty years of experience with progressive responsibility. Exceptionally reliable and driven sales personnel motivated to meet and exceed sales quotas. Enthusiastic team leader with thoughtful and deliberate leadership style, coordinating targets and gauging progress. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
Overview
12
12
years of professional experience
Work History
Lead Sales Associate
Dollar General
Woodville , WI
04.2022 - 06.2022
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Licensed Practical Nurse
Minnesota Veterans Home
Minneapolis, MN
05.2005 - 07.2009
- Cared for wounds, provided treatments and assisted with procedures.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Performed functional assessments for admission and discharge.
- Collaborated with supervisor to assess patient needs, plan and modify care and implement interventions.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Assisted with admissions, appointments, transfers and discharges.
- Comforted and counseled patients and families throughout care process.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
- Obtained patient vital signs and input/output measurements from inpatients.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
Licensed Practical Nurse
Woodland Heights LLC
Inver Grove Heights, MN
08.2003 - 06.2005
- Helped to develop, improve and implement nursing policies and procedures.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Reviewed patient history to verify conditions and current medications.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
Manager of Operations
Taco Johns
Eden Prairie, Burnsville, MN
01.1995 - 08.2000
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Introduced new methods, practices and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed systems to track and log work issues.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified procedure or process changes required to improve performance and productivity.
Education
Associate of Applied Science - Practical Nursing
Southwest Technical College
Red Wing, MN06.2000
High School Diploma -
Ellsworth High School
Ellsworth, WI05.1991
Skills
- POS system knowledge
- Efficient sales transactions
- Store opening and closing
- Stocking and replenishing
- Till counting
Timeline
Lead Sales Associate
Dollar General
04.2022 - 06.2022
Licensed Practical Nurse
Minnesota Veterans Home
05.2005 - 07.2009
Licensed Practical Nurse
Woodland Heights LLC
08.2003 - 06.2005
Manager of Operations
Taco Johns
01.1995 - 08.2000
Associate of Applied Science - Practical Nursing
Southwest Technical College
High School Diploma -
Ellsworth High School
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