Carla Doloson

• Developed detailed documentation of customer interactions and resolutions offered.
• Addressed customer inquiries swiftly, ensuring adherence to quality standards.
• Nurtured customer relationships by delivering timely responses to inquiries.
• Conducted training sessions and webinars to facilitate onboarding for new clients.

Maintained strong client relationships through exceptional customer service.

• Developed strategies to enhance customer satisfaction and loyalty.
• Formulated strategic plans driving profitability and efficiency.
• Provided guidance to optimize employee performance and productivity.
• Identified growth, expansion, and diversification opportunities for business enhancement.

• Maintained executive calendars through effective scheduling of meetings, travel, and conference calls.
• Managed incoming phone calls by responding to inquiries and facilitating call transfers.
• Created concise reports for management by compiling data from various sources.
• Provided professional responses to customer inquiries via email and telephone.
• Ensured confidentiality of documents through careful handling practices.
• Conducted thorough proofreading of documents to correct any grammatical or punctuation mistakes.

• Analyzed customer service data to identify improvement areas, driving enhancements in service quality.
• Created detailed reports on customer satisfaction metrics to support strategic decision-making.
• Supervised and trained customer service staff, promoting skill development for high-quality service delivery.
• Facilitated training sessions for new customer care employees.
• Recognized potential cross-selling and upselling opportunities to maximize sales effectiveness.

• Managed attorney calendars by tracking appointments, meetings, and conferences.
• Coordinated depositions, mediations, and arbitrations with litigation parties.
• Created and maintained document filing systems for efficient case file organization.
• Drafted correspondence, memos, reports, and legal documents using Microsoft Word.
• Supported trial preparation by organizing exhibits and assembling jury instructions.