Anthony Koempel
Matawan,NJ
Summary
Experienced with managing customer relationships and addressing inquiries with precision. Utilizes strong communication and problem-solving skills to resolve issues efficiently. Track record of enhancing customer satisfaction and promoting loyalty through consistent and effective service.
Overview
10
10
years of professional experience
Work History
Customer Success Representative
BETMGM
10.2024 - Current
- Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
- Developed training materials to enhance team knowledge of product features and customer support best practices.
- Collaborated with cross-functional teams to resolve customer issues and improve service delivery processes.
- Monitored customer feedback to identify trends, driving improvements in service quality and user experience.
Customer Success Representative
800.com
07.2023 - 04.2024
- Answer multiple phone calls throughout the day.
- Assist customers with their accounts and any other problems that need to be addressed.
- Setup and maintain customer invoices.
- Manage to meet all client’s needs quickly and efficiently.
Inside Sports Advertising Sales
Professional Sports Publication
04.2023 - 05.2023
- Sell Online and Print advertising space to local, regional, and national businesses of all sizes throughout the US.
- Make 200+ phone calls a day.
- Build and Maintain relationships with businesses.
Customer Service Associate
Sal's Kar Care
06.2022 - 04.2023
- Responsible for answering phone calls and processing telephone and online orders and providing friendly and helpful solutions to customers’ needs.
- Build and maintain relationships with clients and ensure they are satisfied and return.
- Warmly welcome customers, coordinate appointment check-in, collect payment for billing using a POS and CRM system and order appropriate parts for service in a timely and efficient manner.
- Maintain an organized, clean, and professional workspace and waiting area.
- Coordinates pick-up and delivery of mailed items and manages unpacking supplies, stocking shelves, and managing inventory.
Producer - Intern
Chop Sports Studio
08.2022 - 02.2023
- Responsible for producing a podcast and helping with project management, creativity, and content promotion.
- Manages the sports media podcast and creates media and digital content creation elements including all graphics and statistics.
- Provides insight on ways to increase viewers and engagement for the podcast and social media accounts.
Team City Member - Intern
Orlando City FC
08.2021 - 05.2022
- Organized and managed all marketing assets, equipment, inventory, etc. at events.
- Creatively solved problems while embracing ambiguity at events regardless of the situation.
- Proactively sought out and engaged in conversations with potential new customers to generate and build on a new fan database.
- Established a fun and interactive environment and encourage both current and prospective fans to engage and participate in activations.
- Contributed to game day fan engagement opportunities such as fan zone, game production, mascot, etc.
Sales Associate
Panther Press
02.2016 - 03.2018
- Provide customer support, check-in deliveries, and ensure all orders are fulfilled to its entirety.
- Interacted with in-store customers, answered questions about services and products, documented and organized printing orders placed.
- Assisted customers with orders and maintained a five-star level of customer service.
Education
Bachelor of Science - Sports Marketing & Media
Full Sail University
Winter Park, FL03.2023
Skills
- Marketing
- WordPress
- Creative/Critical Thinking
- Sports Podcasts
- Apple Podcasts
- Video Content Creation
- Customer Service
- Canva
- Relationship Building
- Project Management
- Leadership
- Microsoft Office
- Zoom Software Skills
- Sales
- Social Media Management
- Problem Solving
- Communication
- Time Management
- Feedback collection
- CRM software
- Client onboarding
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
Timeline
Customer Success Representative
BETMGM
10.2024 - Current
Customer Success Representative
800.com
07.2023 - 04.2024
Inside Sports Advertising Sales
Professional Sports Publication
04.2023 - 05.2023
Producer - Intern
Chop Sports Studio
08.2022 - 02.2023
Customer Service Associate
Sal's Kar Care
06.2022 - 04.2023
Team City Member - Intern
Orlando City FC
08.2021 - 05.2022
Sales Associate
Panther Press
02.2016 - 03.2018
Bachelor of Science - Sports Marketing & Media
Full Sail University