Joseph Williams
Smiths station,AL
Summary
Organized and dedicated professional with a proven track record in delivering exceptional customer service in fast-paced environments. Demonstrates keen attention to detail and strong decision-making skills to effectively manage multiple tasks simultaneously. Experienced private investigator with expertise in conducting thorough investigations into criminal and civil matters, ensuring comprehensive documentation of unlawful activities. Proficient in report writing and providing legal testimony, contributing to successful case outcomes.
Overview
29
29
years of professional experience
Work history
Customer Success Representative
Heckler & Koch
Columbus, GA, Muscogee
2022.05 - 2026.05
- Facilitated team meetings to promote open dialogue and collaboration.
- Assisted in onboarding processes for new clients ensuring smooth integration.
- Conducted regular check-ins with customers to assess satisfaction and highlight improvement areas.
- Sustained comprehensive knowledge of company products and services to address client inquiries.
- Acquired insights into industry trends to customise service offerings effectively.
- Elevated customer satisfaction through dedicated support and guidance.
- Delivered training sessions to improve product knowledge among team members.
- Fostered brand loyalty by resolving issues promptly.
- Recognised upselling opportunities during customer interactions.
Driver
Self-Employed
Columbus, GA
2020.03 - 2022.05
- Assisted in delivering materials to warehouses and job sites.
- Cleaned and maintained vehicle, checking for damage after each delivery.
- Coordinated loading and unloading of merchandise to adhere to schedules.
- Recorded detailed mileage and fuel reports to monitor fuel expenses.
- Ensured timely delivery of goods and products in excellent condition.
- Supervised loading of items into the van to prevent damage during transport.
- Achieved safety targets by adjusting driving according to road conditions.
- Completed pre- and post-trip inspections to assess vehicle maintenance needs.
Private Investigator/Armed Security Officer
Patriot Protection Services
Chesapeake, VA
2015.07 - 2021.03
- Monitored daily activities and patrolled building grounds and work sites.
- Assisted in gathering information and identifying resolutions for issues, ensuring proper logging of incident reports.
- Supported identification of potentially unauthorised individuals for appropriate action in restricted areas.
Restaurant Manager
Waffle House
Columbus, Georgia
2012.03 - 2017.01
- Assisted in purchasing food, beverages, equipment, and supplies to meet operational needs.
- Supported development and implementation of business plans for promoting food and beverage sales.
- Aided in preparation and execution of new menu implementations.
Private Investigator
American International Inc.
Columbus, Georgia
2001.04 - 2012.06
- Furthered criminal investigations by taking active interest on behalf of loved ones, businesses and other interested parties to uncover truth of unlawful activities.
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Conducted surveillance for up to 36 hours at time.
- Surveilled individuals covertly to investigate issues such as fraud and infidelity.
- Compiled exceptional notes on movements of individuals and collected documentation.
- Worked hours to pursue case leads and collect evidence, tenaciously completing case objectives with 97% success rate.
Police Officer
Chesapeake Police Department
Chesapeake, VA
1997.09 - 2001.03
- Apprehended suspects, read Miranda Rights and transported offenders to jail.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Maintained tight controls during static and mobile surveillance operations to protect validity and usefulness of evidence collected.
Skills
- Customer rapport
- City and non-city driving
- Health Code Compliance
- Recruitment and Hiring
- Labor and Overhead Cost Estimation
- Supply Ordering and Management
- Profit Optimization
- Relationship Building
- Staffing and Sales Reporting
- Quality Assurance
- Employee Performance Evaluations
- Safety standards and protocols
- Computer Skills
- Salesforce software
- Proactive communication
- Email marketing tools
- Product onboarding procedures
- Customer relationship management systems
- Social media monitoring
References
- Giana Upshaw
770-377-3471
Lee.Giana.k@muscogee.k12.ga.us
- Johnny Richmond
334-614-9084
papaharley65@gmail.com
- Jason Davis
706-289-9291
jdnd101505@gmail.com
- Danielle Jones
706-530-8980
daniellejones@wafflehouse.com
Timeline
Customer Success Representative
Heckler & Koch
2022.05 - 2026.05
Driver
Self-Employed
2020.03 - 2022.05
Private Investigator/Armed Security Officer
Patriot Protection Services
2015.07 - 2021.03
Restaurant Manager
Waffle House
2012.03 - 2017.01
Private Investigator
American International Inc.
2001.04 - 2012.06
Police Officer
Chesapeake Police Department
1997.09 - 2001.03