Summary
Overview
Work History
Education
Skills
Timeline
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Cody Myers

Huron,OH

Summary

Self driven sales professional with highly effective sales skills, seeking to help my employer in the SaaS industry grow in client base and revenue. Highly effective in establishing and maintaining relationships with new and existing clients. Very adaptive to fast paced environments and looking for constant learning and development. Leverage a consultative and customer-centric approach in conversations. Excel effectively in managing resources to achieve quota, surpass revenue expectations, and maintain a high level of customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Success Representative

Paychex Inc
Remote
11.2023 - Current
  • 125% FY24 Revenue Achievement (82.5k)
  • Developed strong relationships with customers to ensure satisfaction and loyalty.
  • Investigated customer complaints and identified appropriate solutions.
  • Identified opportunities for upselling additional products or services based on individual customer requirements.
  • Utilized CRM software programs to track customer interactions and update records accordingly.
  • Managed customer accounts by monitoring usage levels, providing updates on new features or enhancements, and ensuring renewal deadlines are met.

SDR

Paychex Inc
Remote
03.2022 - Current
  • Meet and exceed sales quota on set appointments (over 157% YTD-FY23, over 168% YTD-FY24) and revenue ($99,000 in FY23)
  • Generates phone appointments for MMS account executives to our HCM & HR solutions to new business accounts (50+ employees) through outbound calls, email, webinar, social media, and face-to-face event and tradeshow initiatives
  • Builds rapport with prospects with long term, multi-touch, nurturing approach
  • Partners with MMS Sales Reps to strategically target accounts in multiple territories and identify potential opportunities for Paychex solutions that meet a specific sales qualification criterion
  • Continually updates and cleans Salesforce.com (SFDC) records
  • Manages calendar, campaigns, timely follow-ups, and engagement with partnered MMS reps
  • Articulates competitive advantages in conversation and email communication with prospects by highlighting our differentiators

SMB Account Executive

Paychex Inc
Remote
08.2020 - 03.2022
  • Created 34 new business clients in 2021
  • Qualified for top 5 SMB Advanced Sales Training.
  • Utilizes the telephone, direct mail, and local marketing programs directed by sales management to prospect for new clients and new referral sources
  • Presents Paychex HRIS solutions and services to final decision makers and end users to educate them on our services with the goal of having them enroll as a Paychex client
  • Completes and submits accurate new business paperwork and weekly activity reports by agreed upon dates set by sales management to assist with forecasting
  • Analyzes the customer needs and interests to determine which products are appropriate and refers to appropriate referral partners when necessary
  • Schedules phone appointments by cold calling, CPA referrals, and current client referall sources to secure referrals to end users
  • Expedites the resolution of customer problems or complaints to the appropriate channels to ensure client satisfaction

Education

Bachelor of Science: Business Administration, Sales and Marketing -

Bowling Green State University
08.2020

Skills

  • SaaS-based product selling
  • Prospecting and cold calling
  • Lead generation/management
  • Strategic account development
  • Strong customer service skills
  • Cross functional teamwork
  • Sales/marketing campaigns
  • Solution and relationship selling
  • Product training
  • Live demo management
  • Pipeline management
  • Strong organization skills

Timeline

Customer Success Representative

Paychex Inc
11.2023 - Current

SDR

Paychex Inc
03.2022 - Current

SMB Account Executive

Paychex Inc
08.2020 - 03.2022

Bachelor of Science: Business Administration, Sales and Marketing -

Bowling Green State University

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Cody Myers