TaiLynn Warren
Covington,GA
Summary
Customer Success professional with experience owning quota-carrying SaaS renewals and expansion in a high-pressure environment. Proven ability to manage large account portfolios, drive retention and growth, and execute under aggressive quarter-end timelines. Seeking a Customer Success or Account Management role aligned with revenue ownership and long-term growth..
Overview
7
7
years of professional experience
Work History
Customer Success Representative
Veeam Software
09.2024 - Current
- Achieved 98% annual quota attainment in 2025, with renewal and expansion responsibilities.
- Generated the highest account expansion revenue on the SMB team in Q4 2025, earning recognition for identifying and executing growth opportunities.
- Owned end-to-end renewal strategy for a portfolio of 150+ accounts per quarter, managing forecasting, risk mitigation, and retention in Salesforce.
- Carried a $300K–$800K quarterly renewal quota, executing renewals and expansion conversations under strict end-of-quarter deadlines.
- Partnered cross-functionally with Sales, Systems Engineering, and Support to resolve blockers impacting renewal and expansion outcomes.
Customer Success Intern
Veeam Software
05.2024 - 08.2024
- Supported renewal operations and account tracking within Salesforce across a high-volume customer portfolio.
- Re-engaged 48 expired accounts, contributing to a 22% win-back rate through targeted outreach.
Customer Service Specialist
ADT Security Services
08.2021 - 12.2021
- Achieved a 10% increase in customer retention and a 95% satisfaction rating by providing personalized service and proactively resolving technical/billing issues on complex customer requests.
Vaccine Hotline Representative
MCI Careers
04.2021 - 08.2021
- Navigated ~35 daily COVID-19 vaccine inquiries using CRM within AWS, achieving a 97% customer satisfaction rate while also assisting customers with appointment scheduling and changes.
Student Administrative Assistant
Georgia State University
10.2018 - 12.2020
- Provided administrative and operational support including scheduling, documentation, and data management.
- Maintained records and internal documentation using Microsoft Office and Excel to support departmental workflows.
Education
Bachelor of Science - Psychology
Georgia State University
05.2024
Skills
Customer Success & Renewals Account Management SaaS Retention & Expansion Quota Ownership Salesforce CRM Pipeline & Forecasting Cross-Functional Collaboration Customer Lifecycle Management Channel Business Sales
Timeline
Customer Success Representative
Veeam Software
09.2024 - Current
Customer Success Intern
Veeam Software
05.2024 - 08.2024
Customer Service Specialist
ADT Security Services
08.2021 - 12.2021
Vaccine Hotline Representative
MCI Careers
04.2021 - 08.2021
Student Administrative Assistant
Georgia State University
10.2018 - 12.2020
Bachelor of Science - Psychology
Georgia State University