Jeffrey Baumberger
Bend,OR
Summary
Professional in product marketing with proven track record of driving growth through strategic planning and innovative initiatives. Strong focus on team collaboration, adapting to changing needs, and achieving measurable results. Skilled in market analysis, campaign management, and cross-functional leadership, consistently delivering impactful solutions and fostering culture of excellence.
Experienced with customer relationship management, strategic planning, and team leadership. Utilizes data-driven insights to improve customer satisfaction and retention. Track record of fostering collaborative environments and delivering customer-focused solutions.
Overview
25
25
years of professional experience
9
9
Certification
Work History
Director of Product Marketing and Customer Success
Elevāt Inc.
10.2020 - 04.2025
- Digitally transformed OEMs as they discover the power of data through connecting them to Elevat and other SaaS providers.
- Data Privacy & Security Manager - lead the deployment of a process to ensure data privacy and security to meet GDPR, CCPA and the expanding regulations.
- Developed project management process to help deliver ontime, on budget and to customers requirements.
- Built out the customer engagement process and implemented it into Salesforce
- Lead a project with IDEX Fire and Safety on a multiyear development to build value to their Captium product supporting Fire Apparatus and Tools (jaws of life).
- Implemented effective pricing strategies that drove revenue growth while maintaining profitability targets.
- Gathered insights from various data sources to inform decision-making processes for new feature development or enhancements.
- Enhanced brand visibility with the creation and execution of integrated marketing campaigns across multiple channels.
- Established thought leadership within the industry through participation in conferences, webinars, and published articles on key topics related to our products.
- Drove customer retention rates with targeted post-purchase follow-up campaigns and ongoing engagement activities.
- Built product roadmaps by consistently gathering and analyzing customer feedback and market trends.
- Streamlined internal communication processes to ensure alignment between sales, marketing, and product development teams.
- Developed comprehensive product launch plans for successful introductions in targeted markets.
- Maximized team efficiency by implementing project management best practices tailored for a dynamic marketing environment.
- Led cross-functional teams in the design and execution of customer success initiatives, resulting in higher client satisfaction scores.
- Enhanced privacy compliance by developing and implementing comprehensive policies and procedures.
- Developed robust audit programs to assess internal controls for protecting sensitive information, mitigating risks across the organization.
- Streamlined SOP creation processes by implementing efficient templates and guidelines.
International Sales Engineer
HED Inc.
11.2012 - 08.2020
- Led all aspects of technical integrations and systems engineering program activities. Delivering the level of service needed to maximize customer satisfaction and retention.
- Assessed changing customer requirements and emerging trends to create data-driven, competitive strategies, mitigating potential loss by recommending areas of improvement.
- Gained high volumes of new opportunities by building new relationships with customers, creating engaging sales presentations, and networking at trade show events.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Demonstrated how company products aligned with each customer’s and distributor’s unique requirements to create a growth in sales from $35K to $1.2M in under 4 years.
- Streamlined the access of information for customers by launching a new online help center.
- Spearheaded the creation of a new distribution network which grew to generate $1M+ in just four years.
Applications Engineer
HED Inc.
11.2009 - 11.2012
- Determined the requirements, interfaces, and features needed to fulfill all customer needs while collaborating with cross-functional teams to establish system designs, limitations, and requirements.
- Created and led software system testing and validation procedures, programming, and documentation.
- Created highly effective, customized solutions using Eclipse (C), HTML, CSS, Java, Python, and SolidWorks.
- Delivered high volumes of new revenue by creating custom solutions for cranes, agricultural, construction, mining, and bus vehicles in the heavy-duty, mobile machinery markets.
- Collaborated with client engineering teams throughout all phases of product development projects to ensure the fulfillment of all needs and the incorporation of any changes.
- Developed proposals, presentations and demonstrations to help during the sales process.
- Designed robust and scalable applications that met both current needs and allowed for future growth.
Senior Electrical Design Engineer
McNeilus Truck Manufacturing (Oshkosh Truck)
05.2005 - 10.2009
- Facilitated the on-time completion of all project objectives by partnering with vendors to verify the timely procurement of all required equipment.
- Acquired the information needed to prepare software, technical drawings, and specifications for electrical systems which matched customer requirements.
- Commanded full leadership over the initial design of the ZRAD electrical system.
- Assisted in prototype development from concept to finalization, enabling effective evaluation of design performance prior to mass production.
- Implemented energy-efficient designs that both reduced operational costs for customers and promoted sustainability efforts within the industry (Patent Awarded).
- Spearheaded the completion of multiple projects which were completed on-time and within budget.
2A656 Aircraft Electrical and Environmental Systems – Staff Sergeant E5
United States Air Force
07.2000 - 07.2008
- Avoided any loss or damages by conducting in-depth inspections of all completed work.
- Updated repair logs to include any preventative and corrective maintenance.
- Equipped staff with the leadership and training needed to reach all short- and long-term goals.
Education
Master of Science - Project Management
Colorado Technical University
Colorado Springs, CO09.2008
Bachelor of Science - Industrial Technology Management – Controls
University of Wisconsin – Platteville
Platteville, WI12.2005
Skills
- Expertise in SaaS solutions
- Cloud-based solutions management
- Collaborative team management
- Cross-functional collaboration
- Project Management
- Product lifecycle management
- Profit and loss oversight
- Operational efficiency enhancement
- Requirements analysis
- Strategic consultative selling
- Proficient in CRM platforms
- Strong interpersonal skills
- Product positioning and promotion
- Data-driven marketing analysis
- Market-driven pricing solutions
- Strategic product placement
- Roadmap planning expertise
- Market analysis expertise
- Development of market launch strategies
- Creative problem-solving
Certification
- Unlock Your Teams Creativity, LinkedIn
- Skills for Inclusive Conversations, LinkedIn
- Technical Selling, Milwaukee School of Engineering,
- Business, Colorado State University
- Project Management, Colorado Technical University
- Change Management, Colorado Technical University
- Journeyman Certificate on Air-frame Electrical Systems
- Apprenticeship in Air-frame Electrical Systems
- Airman Leadership
Timeline
Director of Product Marketing and Customer Success
Elevāt Inc.
10.2020 - 04.2025
International Sales Engineer
HED Inc.
11.2012 - 08.2020
Applications Engineer
HED Inc.
11.2009 - 11.2012
Senior Electrical Design Engineer
McNeilus Truck Manufacturing (Oshkosh Truck)
05.2005 - 10.2009
2A656 Aircraft Electrical and Environmental Systems – Staff Sergeant E5
United States Air Force
07.2000 - 07.2008
Master of Science - Project Management
Colorado Technical University
Bachelor of Science - Industrial Technology Management – Controls
University of Wisconsin – Platteville
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