Carla Echols
Owensville,MO
Summary
Dedicated healthcare professional with experience at Mercy, excelling in patient care and HIPAA compliance. Proven ability to enhance office productivity through effective multitasking and strong communication skills. Skilled in venipuncture and specimen handling, fostering a supportive environment that prioritizes patient well-being and efficient workflow.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
20
20
years of professional experience
Work History
Childcare Provider
Self Employed Writer
10.2017 - 03.2025
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Medical Assistant/Receptionist
Mercy
05.2010 - 10.2017
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Phlebotomy
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
Medical Office Assistant
Missouri Baptist Hospital
06.2005 - 03.2010
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Phlebotomy
- Used Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Facilitated patient education by providing relevant health and procedure information.
Education
Associate Degree Of Applied Science -
06.2005
05.2003
Skills
- Venipuncture
- Patient care
- Specimen handling
- HIPAA compliance
- Blood collection techniques
- Data entry
- Paperwork processing
- Medical office helping managers with there tasks
- Staff management
- Diagnostic testing
- Multitasking Abilities
- Team leader
Timeline
Childcare Provider - Self Employed Writer
10.2017 - 03.2025
Medical Assistant/Receptionist - Mercy
05.2010 - 10.2017
Medical Office Assistant - Missouri Baptist Hospital
06.2005 - 03.2010
Metro Businesses College - Associate Degree Of Applied Science ,
Gasconade R-II - ,
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