Carla Escobar
Menifee,CA
Summary
Retail professional with history of delivering excellent customer service and maintaining store standards. Proven ability to assist in inventory management and enhance shopping experience. Known for effective teamwork and adaptability to meet dynamic retail needs.
Overview
6
6
years of professional experience
Work History
Call Center Sales Representative
Contact BPO
04.2022 - 11.2024
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
Retail Associate
Oechsle
02.2019 - 03.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
Skills
- Call center customer service
- Goal-oriented mindset
- Customer engagement
- Teamwork and collaboration
- Time management
- Customer service
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Call Center Sales Representative
Contact BPO
04.2022 - 11.2024
Retail Associate
Oechsle
02.2019 - 03.2022
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