Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carla Espinal

Fayetteville,NC

Summary

Dynamic professional with a proven track record at Compare Foods, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction through effective dispute resolution and maintaining high-quality service. Skilled in cash handling and decision-making, consistently fostering loyalty and repeat business in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Manager, Cashier, Costumer Service

Compare Foods
02.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
  • Cashier and Costumer Service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided exceptional customer service, addressing client inquiries and concerns effectively.
  • Provided exceptional customer service through timely communication and professional interactions.

Dispatcher

JLC Trasportation Corp.
08.2021 - 02.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Education

High School Diploma -

Politecnico Jose Mercedes Alvino
Santiago, DR

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Patience and empathy
  • Work ethic and integrity
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Manager, Cashier, Costumer Service

Compare Foods
02.2023 - Current

Dispatcher

JLC Trasportation Corp.
08.2021 - 02.2023

High School Diploma -

Politecnico Jose Mercedes Alvino

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