Carla Estrada Gomez
Chicago,IL
Summary
Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.
Overview
2
2
Language
19
19
years of professional experience
Work History
Compliance Department- Manager Maritza Salgado
Carfect/ The Auto Warehouse
Chicago, IL
02.2023 - 04.2026
- As a Sales Administration/ Compliance Department personnel ...
- Assumed various responsibilities across departments.
- Balanced work time effectively using various programs, websites, and emails while managing incoming calls, making outbound calls, scheduling appointments, and verifying customer information.
- Managed and updated daily reports to maintain accurate records and support management decision-making.
- Follow up with our customers for the purpose of achieving refinance, or adjustments in their contracts/loans.
- Followed up with customers to facilitate refinancing and adjustments in contracts or loans, ensuring their needs were met.
- Working closely with our Service Department preparing paperwork and verifying pending balance amounts to work with and apply to their loans.
- Collecting necessary forms, data, creating folders, and verifying amounts, which would be added into our system.
- Assist our company lawyer in creating spreadsheets, folders, letters, and weekly reports.
- Fostered positive relationships across departments.
- Managing outbound calls and incoming, for our referral customers along with detailed notes.
- Very communicative, friendly, responsible and responsive with all departments.
- If you have any doubts or need more clarification please reach out to my manager Maritza Salgado or our HR department at 773-427-1200.
- Employed from February 2023 to April 2026.
- Nora HR 773-427-1200
Collections Administrative Specialist
Total Finance
01.2009 - 10.2010
- In this job I was in charge of paperwork including scanning, inputting data, filling reports, repossesion paperwork for cars, updating daily data for the collectors in the system, keeping up with out of state repossession and titles. Filing voluntary/ or abandoned repossession paperwork into our systems. Rewriting letters for upper management. Answering phone calls pertaining to customer service. Helping and teaching incoming employees.
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Implemented organizational systems for document management, improving access and retrieval times.
- Developed training materials for onboarding new staff, fostering a collaborative work environment.
Manager
Just for Kids
06.2007 - 09.2008
- Advanced from customer service representative to manager, demonstrating commitment and growth. Managed store operations including opening/closing, inventory control, and training/hiring personnel. Maintained store cleanliness and organization to enhance customer experience. Assisting customers in any way to provide satisfaction and great customer service.
- Directed daily operations to ensure high-quality program delivery for children’s services.
- Developed and implemented staff training programs to enhance team performance and service quality.
- Coordinated scheduling and resource allocation to optimize program efficiency and effectiveness.
Education
High School Diploma - Child Development
Richard Daley College
7500 S Pulaski Rd01-2007
High School Diploma - Child Development
John HanCock High School
5437 W 64th Pl01-2006
High School Diploma - undefined
Farragut Career Academy
2354 S Christiana Ave06-2005
Skills
- Dependability
- Team collaboration
- Multitasking
- Microsoft Office
- Regulatory compliance
- I’ve had 5 years of experience in our Compliance department
- Leadership development
- Effective communicator
- Dependable team player
LANGUAGES
I'm Bilingual. I am fluent in English and Spanish.
Timeline
Compliance Department- Manager Maritza Salgado
Carfect/ The Auto Warehouse
02.2023 - 04.2026
Collections Administrative Specialist
Total Finance
01.2009 - 10.2010
Manager
Just for Kids
06.2007 - 09.2008
High School Diploma - undefined
Farragut Career Academy
High School Diploma - Child Development
John HanCock High School
High School Diploma - Child Development
Richard Daley College