Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carla Estrella

Westport,MA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Community Health Worker

Southcoast Hospital Group
09.2024 - Current
  • Work directly with patient treatment teams.
  • Helped vulnerable individuals navigate complex issues.
  • Address patient concerns and provided support to vulnerable demographics.
  • Collaborate with local organizations to provide support and resources for patient
  • Provide referrals for outpatient counseling to assist patients facing issues and problems.
  • Obtain prior authorization for inpatient behavioral health facilities.
  • Facilitated group home discharges.

Patient Engagement Specialist

Intergrated Healthcare Partners
12.2023 - 09.2024
  • Engage attributed members who have never been seen in our system with their PCP.
  • Identify individuals who may be candidates for case management based on engagement and risk criteria.
  • Outreach to patients in a timely manner and administer assessments to identity patient needs.
  • Collaborate with community agencies to facilitate the patients decision making and self-management in helping patients engage in their overall health with the aim of achieving their health goals.

Community Outreach Specialist

Southcoast Health
01.2019 - 10.2023
  • Provided assistance with completing forms related to public benefits programs.
  • Assisted individuals with navigating health care systems, appointment and Diabetes groups.
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
  • Address the social determinants of health
  • Planned different community meetings, public forums and outreach events.

Community Health Worker

Greater New Bedford Health Center
06.2016 - 01.2019
  • Conducted home visits to assess the health needs of patients and their families.
  • Assisted with patient referrals to appropriate community resources.
  • Monitored client progress towards health goals and objectives.

Medical Receptionist

EBCAP
05.2012 - 06.2016
  • Responsible for checking in patients
  • answer phone calls, schedule appointment, take information and task messages.
  • Verify insurance eligibility, import faxes into patients charts, processed requests for medical records.

Education

Certificate in Healthcare Management Fundamentals

Southern New Hampshire University
NH
01.2021

Community Health Worker Certificate

Justice Resource Institute
01.2018

Certified Medical Assistant

Salter School
2005

Skills

  • Organized and detail-oriented
  • Data Collection
  • Action planning
  • Service referrals
  • Client Advocacy
  • Progress Monitoring
  • Community Networking
  • Service Coordination
  • Cultural Competency
  • Needs Assessment

Languages

Spanish
Limited Working
Portuguese
Native or Bilingual

Timeline

Community Health Worker

Southcoast Hospital Group
09.2024 - Current

Patient Engagement Specialist

Intergrated Healthcare Partners
12.2023 - 09.2024

Community Outreach Specialist

Southcoast Health
01.2019 - 10.2023

Community Health Worker

Greater New Bedford Health Center
06.2016 - 01.2019

Medical Receptionist

EBCAP
05.2012 - 06.2016

Community Health Worker Certificate

Justice Resource Institute

Certified Medical Assistant

Salter School

Certificate in Healthcare Management Fundamentals

Southern New Hampshire University

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