JuanPablo Ramos
Summary
I am a dedicated and hardworking individual, eager of learning and perfecting my craft in any field. I consider myself very punctual and reliable and always in pursuit of doing the best I could do in any situation or task I am put against. I keep an open mind and a disciplined routine in my everyday approach to better myself and the situations I encounter.
Overview
4
4
years of professional experience
Work History
Community Health Worker
AzCHOW
01.2022 - 06.2024
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
Uber Partner
Uber Eats
08.2020 - 10.2021
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Call Center Representative
Advanced Call Center Technologies LLC
01.2020 - 06.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
Vocational - Audio Engineering
Conservatory of Recording Arts And Sciences
Tempe, AZ05.2022
High School Diploma -
Douglas High School
Douglas, AZ05.2019
Skills
- Fluent in English & Spanish
- Organized and detail-oriented
- Excellent Communication Skills
- Team Player
- Excellent Computer Skills
- Goal Oriented
Timeline
Community Health Worker
AzCHOW
01.2022 - 06.2024
Uber Partner
Uber Eats
08.2020 - 10.2021
Call Center Representative
Advanced Call Center Technologies LLC
01.2020 - 06.2020
Vocational - Audio Engineering
Conservatory of Recording Arts And Sciences
High School Diploma -
Douglas High School