Carla Fallat
Miami ,FL
Summary
At Sergios Cuban Cafe, I spearheaded initiatives that significantly enhanced customer satisfaction and forged strategic partnerships for business growth. My expertise in innovation management and adept coaching skills not only elevated team performance but also established robust quality control standards, showcasing a unique blend of technical and interpersonal acumen.
Overview
2
2
years of professional experience
Work History
Key Employee
Sergios Cuban Cafe
MIAMI LAKES , FL
10.2022 - Current
- Conducted periodic training sessions for new staff members.
- Developed and implemented strategies to increase customer satisfaction levels.
- Resolved customer complaints in a timely manner.
- Participated in regular meetings with stakeholders to discuss progress and objectives.
- Identified opportunities for business growth through strategic partnerships.
- Established quality control standards and monitored team performance against them.
- Collaborated with other departments to ensure seamless delivery of services.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Education
Insurance Coding And Billing Specialist - Medical Coding And Billing
More Tech Institute
Miami, FL08-2024
Certified RBT -
Autism Partnership Foundation
03-2023
Bachelor of Science -
University of Physical Culture And Sport Sciences
Havana, Cuba 12-2021
Skills
- Innovation management
- Task delegation
- Corporate governance
- Coaching and mentoring
- Opening and closing coordination
- Drawer counting
- Experience with coding systems such as ICD-10, CPT, HCPCS
- Interpretation of medical diagnoses and procedures for accurate coding
- Medical terminology, anatomy and physiology
- Ability to review and analyze information accurately to avoid errors in coding or billing
- Ability to handle multiple tasks, meet deadlines, and maintain an efficient workflow
Languages
Spanish
Professional
English
Elementary
Timeline
Key Employee
Sergios Cuban Cafe
10.2022 - Current
Insurance Coding And Billing Specialist - Medical Coding And Billing
More Tech Institute
Certified RBT -
Autism Partnership Foundation
Bachelor of Science -
University of Physical Culture And Sport Sciences
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