Carla Filback

• Assisted in processing insurance applications and policy renewals, ensuring compliance with regulations.
• Coordinated client communications, enhancing customer service and fostering long-term relationships.
• Managed appointment scheduling, optimizing agents' time efficiency and client interactions.
• Developed training materials for new staff, improving onboarding processes and knowledge retention.
• Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
• Identified opportunities for cross-selling additional insurance products based on comprehensive analysis of clients'' needs.

• Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
• Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
• Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
• Worked with bus driver and parents to meet specialized needs of passengers.
• Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
• Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
• Communicated with bus drivers, contractors and schools regarding route changes.
• Assisted juvenile passengers in crossing roadway safely.
• Supervised and assisted special-needs passengers, offering individual adult attention during transport.
• Distributed completed school bus routes to bus contractors and appropriate schools.
• We always tried to make the children smile, because you never knew what kind of morning or day they had and what home life wass like for them.

Tax prep, filing ,ect.