Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Carla Garcia

Houston,TX

Summary

Dynamic and results-oriented professional with a proven track record at Reflecto Signs and Graphics, excelling in customer service and office administration. Leveraged organization skills and verbal communication to enhance client satisfaction and streamline operations. Demonstrated ability to collaborate effectively with teams, improving operational efficiency by fostering a positive work environment.

Overview

7
7
years of professional experience

Work History

Receptionist

Reflecto Signs and Graphics
05.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.

Office Assistant

Alpha Academy #3
06.2022 - 04.2024
  • Monitor the team performance and letting the director know.
  • Answering phone calls in a timely manner
  • Resolve any incoming questions or issues.
  • Taking payments or sometimes billing.
  • Strengthen company business by giving out information and advertising the school .
  • Responding to emails.
  • Organizing, filling , bookkeeping & scanning maintaining with the office equipment.

Assistant Manager

Mcdonald’s
10.2018 - 06.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Floor Recovery

Jcpennys
10.2017 - 01.2018
  • Responsible for stocking shelves and maintaining my area.
  • Assisted customers with products selection and purchase decisions.
  • Happily guided customers daily through the process of finding their ideal sizes and styles.
  • Anticipate customer needs providing them excellent customer service while uploading brands standards.

Education

J. Frank Dobie High School
Houston, TX
05.2021

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Data inputting
  • Office Administration
  • File Management
  • Administrative Support
  • Schedule Management
  • Mail handling
  • Multi-line telephone operation
  • Bookkeeping
  • Customer Service
  • Problem-Solving
  • Call Answering and Routing
  • Payment Processing
  • Team Collaboration
  • Billing and Invoicing
  • Office Supply Management

Timeline

Receptionist

Reflecto Signs and Graphics
05.2024 - Current

Office Assistant

Alpha Academy #3
06.2022 - 04.2024

Assistant Manager

Mcdonald’s
10.2018 - 06.2022

Floor Recovery

Jcpennys
10.2017 - 01.2018

J. Frank Dobie High School

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Carla Garcia