Carla Garrison
Robersonville,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
Work History
Correctional Officer
Bertie Correctional Institution
05.2016 - 02.2025
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Prepared reports to document incidents and violations.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Completed intake paperwork, fingerprints, and searches.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Estee Lauder Beauty Advisor
Dillard's
07.2015 - 01.2016
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
Correctional Officer
Tabor Correctional Institution
12.2014 - 05.2015
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Correctional Officer
Bertie Correctional Institution
04.2012 - 12.2014
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Estee Lauder Counter Manager
Belk
12.2003 - 04.2012
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Established open lines of communication between counter staff and management to facilitate smooth operations.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
Education
Diploma - Transportation Management
Academy Pacific Business And Travel College
Hollywood, CA08.1995
High School Diploma - General Studies
Gardena High School
Gardena, CA06.1994
Skills
Excellent Customer service skills
Professional
Communication (written and verbal)
Problem solving
Dependable
Active listener
Timeline
Correctional Officer
Bertie Correctional Institution
05.2016 - 02.2025
Estee Lauder Beauty Advisor
Dillard's
07.2015 - 01.2016
Correctional Officer
Tabor Correctional Institution
12.2014 - 05.2015
Correctional Officer
Bertie Correctional Institution
04.2012 - 12.2014
Estee Lauder Counter Manager
Belk
12.2003 - 04.2012
Diploma - Transportation Management
Academy Pacific Business And Travel College
High School Diploma - General Studies
Gardena High School
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