Tia Taylor
Blakely,GA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am a very hard and dedicated worker.
Overview
6
6
years of professional experience
Work History
Juvenile Correctional Officer
Department of Juvenile Justice
Dawson, GA
11.2020 - 01.2024
- Responded promptly to emergency situations, such as fights or attempted escapes.
- Used appropriate means to discipline youths.
- Supervised youths during day-to-day activities.
- Provided guidance to new officers on proper protocol for dealing with juvenile offenders.
- Performed basic first aid procedures when necessary due to injury or illness among youths.
- Collaborated with social workers, teachers, counselors, psychologists, probation officers, law enforcement personnel, lawyers, concerning individual cases as needed.
- Searched youths and vehicles and conducted shakedowns of cells for valuables and contraband.
Dental Assistant
Southern Dental Alliance
Albany, GA
11.2019 - 11.2020
- Sterilized instruments according to established guidelines and protocols.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Took medical and dental history and recorded vital signs of patients.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Exposed diagnostic dental x-rays to analyze teeth condition.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Established clean, sterile and welcoming environment for patients.
- Conducted routine maintenance of equipment used in dentistry operations.
Customer Service Representative
State Farm
Blakely, GA
10.2017 - 10.2018
- Improved customer service wait times to mitigate complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Made outbound calls to obtain account information.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
Dental Assisting
Albany Technical College
Albany, GA12-2020
Skills
- De-Escalation Techniques
- Substance Abuse Knowledge
- First-Aid and CPR
- Suicide Prevention
- Mental Health Training
- Security Procedures
- Restraint Techniques
- Physical Fitness
- Exceptional Written Communication Skills
- Human Relations
- Educational Support
- Behavior Modification Techniques
- Behavioral Intervention Plans
- Social Skills Development
- Patient Safety Management
- Discharge Planning
- Knowledge of Medical Terminology
- Excellent Customer Service Skills
Timeline
Juvenile Correctional Officer
Department of Juvenile Justice
11.2020 - 01.2024
Dental Assistant
Southern Dental Alliance
11.2019 - 11.2020
Customer Service Representative
State Farm
10.2017 - 10.2018
Dental Assisting
Albany Technical College
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