Carla Harris
Bellaire,TX
Summary
Assistant Center Manager and CPR/First Aid Instructor with a strong focus on training development and operational efficiency. Committed to improving donor experiences while ensuring adherence to health and safety protocols across all training initiatives and operations.
Overview
17
17
years of professional experience
Work History
CPR/First Aid Instructor
American Red Cross Training Services
Houston, USA
08.2021 - Current
- Currently enjoying being a Red Cross Health and Safety instructor by teaching health care workers and others who want to learn how to save lives.
Assistant Center Manager
CSL Plasma
Houston, USA
11.2020 - 10.2022
- Collaborated with center manager to manage inventories, enhancing customer service levels and optimizing investment.
- Supporting Center Manager in meeting daily, weekly and monthly deadlines and maintaining center's operational records.
- Collaborated with center manager and quality personnel to develop corrective action plans addressing deficiencies noted during audits.
- Facilitated smooth donor flow to enhance operational efficiency at the center.
- Identified problem areas and implemented corrective actions.
- Ensured compliance with all Company SOPs and applicable federal, state and local regulations.
- Executed staff tasks and duties proficiently to train and critique employees on performance.
Mobile Operations Trainer II
Gulf Coast Regional Blood Center
Houston, USA
11.2009 - 09.2019
- Implemented new hire training initiatives, including online modules and interactive software, aligning with FDA, AABB, and OSHA regulations to ensure ongoing employee development.
- Developed curricula, instructions and documentation for screening training classes in the classroom, at blood drives and donor centers.
- Trained and mentored new hire employees to fulfill phlebotomy roles.
- Evaluated training program effectiveness and recommended enhancements to upper management to improve overall training outcomes.
- Supervised employees at collection sites to ensure SOP's were being followed as written.
- Monitored customer service interactions and assisted staff in resolving donor concerns to streamline workflow.
- Collected blood by using appropriate collection procedures including whole blood and apheresis collections procedures. Using Alyx, Trima, PCS2 and LN8150 apheresis machines.
Education
Certified American Red Cross Trainer - CPR and Safety
American Red Cross
Houston, TX09-2021
Phlebotomy -
Tennessee Technological University
Nashville, Tennessee06-2002
Skills
- Advanced first aid
- CPR and AED
- Emergency cardiac care
- Airway assessment
- Emergency procedures
- Emergency response planning
- Injury prevention
- Curriculum design
- Classroom instruction
- Participant engagement
- Customer service
- Computer literacy
- Team leadership
- Problem resolution
- Problem resolution
Timeline
CPR/First Aid Instructor
American Red Cross Training Services
08.2021 - Current
Assistant Center Manager
CSL Plasma
11.2020 - 10.2022
Mobile Operations Trainer II
Gulf Coast Regional Blood Center
11.2009 - 09.2019
Certified American Red Cross Trainer - CPR and Safety
American Red Cross
Phlebotomy -
Tennessee Technological University