Carla Head
Jacksonville ,FL
Summary
Licensed esthetician skilled in various types of sales-focused beauty treatments and services. Motivated beauty specialist, lash, skincare and, waxing specialist. Expertise in ensuring unwavering commitment to customer satisfaction. Bringing a wealth of experience in providing personalized treatments and maintaining high standards of professionalism and confidentiality. Highly skilled in addressing day-to-day work procedures with speed, accuracy and the utmost professionalism. Committed to building productive relationships, and ready to help the team achieve company goals. While looking for opportunities to grow and make a difference within the company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lash Stylist
Self Employed
Jacksonville, FL
10.2023 - Current
- Inspected lashes for signs of damage or infection following service appointments.
- Identified customer needs and upsold 30% at after care treatments and products.
- Managed booking system accurately and efficiently.
- Provided customized eyelash extensions services based on clients' desired look, including classic, volume and hybrid styles.
- Conducted client consultations to assess their individual needs and preferences.
- Cleaned and sterilized tools and equipment before each appointment.
- Applied adhesive to the base of the eyelashes with precision while ensuring safety protocols were followed.
- Maintained a clean work environment throughout service appointments.
- Performed touch-up services to ensure lash extensions stayed in place for optimal wear time.
- Trained new employees on how to properly apply eyelash extensions.
- Educated customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.
- Responded promptly to customers' inquiries via phone, email or text message.
Licensed Esthetician
Self-employed
06.2022 - Current
- Performed over 50 facials, and chemical peels procedures per week.
- Performed over 25 waxing services on clients according to their individual needs including Brazilian, full body, bikini line, face, underarm and leg waxing.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Handled busy schedules and stayed on top of key deadlines.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Developed individualized, therapeutic skin care treatments.
- Stocked treatment rooms with proper supplies.
- Carried out product inventory checks, charting, and consultations.
- Sterilized equipment for patient treatments.
- Discussed procedures and treatment options with clients. Designed post-treatment at-home care products.
- Analyzed skin condition and made appropriate product recommendations
- Handled busy schedules and stayed on top of key deadlines.
- Contributed ideas for promotional events such as discounts or giveaways.
- Maintained relationships with over 15 return clients and handled scheduling.
Esthetician Student
Self-Employed
10.2020 - 10.2022
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Performed facial extractions for blackhead removals.
- Removed hair through exfoliation, waxing.
- Consistently received positive performance reviews from guests.
- Answered phone calls and emails to schedule client appointments.
Certified Lash Stylist and Makeup Artist
Makeup Artist
Yokosuka , Japan
04.2016 - 12.2019
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Applied makeup in accordance with clothing style.
- Professionally applied makeup to 25 clients per month for outings, proms, weddings, funerals and other special occasions and events.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Instructed private lessons to teach individuals basic makeup application techniques.
Customer Service Representative
Lancome
Yokosuka , Japan
12.2016 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Professionally applied makeup to 50 clients per month for outings, proms, weddings, funerals and other special occasions and events.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Conducted makeup classes for group of 10 students.
- Answered phone calls and emails to schedule client appointments.
Customer Service Representative
Navy Exchange
12.2013 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Pharmacy Technician
CVS Pharmacy
02.2014 - 06.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ08-2025
Associate of Arts - Liberal Arts
Honolulu Community College
Honolulu, HI2016
Some College (No Degree) - Pharmacy
Heald College
Honolulu, HISkills
- Upbeat and Positive Personality
- Lash and Makeup Artist
- Waxing Specialist
- Efficient and Detail-Oriented
- Customer Service and Assistance
- Skin Condition Diagnosis and Treatment
- Managing Operations and Efficiency
- Relationship building and management
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Product knowledge mastery
- Decision-Making
- Beauty Treatment Recommendation
- Excellent Communication
- Time Management
- Teamwork and Collaboration
- Social Media Marketing
Certification
- Licensed Esthetician
- Certified, Lash Technician
- Certified, Makeup Artist
- Certified, Brow and Wax Specialist
- Certified Face Reality Acne Skin Care Specialist
Timeline
Lash Stylist
Self Employed
10.2023 - Current
Licensed Esthetician
Self-employed
06.2022 - Current
Esthetician Student
Self-Employed
10.2020 - 10.2022
Customer Service Representative
Lancome
12.2016 - 08.2019
Certified Lash Stylist and Makeup Artist
Makeup Artist
04.2016 - 12.2019
Pharmacy Technician
CVS Pharmacy
02.2014 - 06.2016
Customer Service Representative
Navy Exchange
12.2013 - 12.2016
Bachelor of Science - Health Administration
University of Phoenix
Associate of Arts - Liberal Arts
Honolulu Community College
Some College (No Degree) - Pharmacy
Heald College
Similar Profiles
Damian RasmussenDamian Rasmussen
Skilled Gardner at Self EmployedSkilled Gardner at Self Employed
Vinny WoodVinny Wood
Barber at self employedBarber at self employed
Maureen Cowan-MageeMaureen Cowan-Magee
Graphic Designer/Illustrator at Self EmployedGraphic Designer/Illustrator at Self Employed
Richa JadwaniRicha Jadwani
Financial Market Trader at Self EmployedFinancial Market Trader at Self Employed
Christopher MottChristopher Mott
Asset Protection Investigator at WalmartAsset Protection Investigator at Walmart