Carla Idrogo

• Interacted with customers by phone, email or in-person to provide information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
• Verified insurances and policies for clients to recieve care in orthotics or prosthesis.
• Scheduled appointments accordingly with proper medical terminology

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Top Bilingual Sales Representative
• Helped maintain a positive work environment for all my colleagues while still balancing sales

• Communicated with management when customer issues escalated and worked to find resolutions.
• Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
• Resolved concerns with products or services to help with retention and drive sales.
• Answered up to 100 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
• Helped with grants for various programs like after school programs,membership's & sports camps for the Latin community.

• Cared for children ages 4 to 13 in nurturing and age-appropriate way.
• Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
• Instructed children in crafts and other activities to promote gross and fine motor skills.
• Kept areas clean, organized and stocked, and sanitized surfaces and toys through out the day.
• Helped children with homework
• Helped resolve any conflict between students
• Worked Summer Camps with children all ages

As a bilingual Rent Relief Specialist I did various tasks such as case management,goal setting for clients, service point,excel spread sheets,check and voucher requests. Helped clients enter our program to become more successful in every day life. Provided clients with house hold goods and rental assistance.

• Managed group fitness classes of up to 40 members.
• Enhanced client experience by maintaining motivational and supportive culture.
• Established classes to effectively match skill and learning levels of all participants.
• Created structured and innovative fitness programs to be executed in small to large group atmospheres.
• Personal Training Certification
• Group Fitness Certification

• Coordinated schedules and timelines for events.
• Managed event logistics and operations.
• Performed event coordination for larger parties and gatherings.
• Managed administrative logistics of events planning, event booking and event promotions.
• Reviewed employee time cards and payroll
• Coordinated marketing events for our Organization
• Organized Fundraisers for senior community
• Designed calendars, brochures & advertisement
• Managed 3 departments at once: Fitness,Transportation & Social Activities & Outings
• Put together driving schedules and mapped out day for transportation department
• Event planning and decoration & hosting large events
• Booked Entertainment
• Yearly Budgets for all my departments