CARLA INGRAM
Farmington Hills,Michigan
Summary
A proven top producer as a Senior Sales Account Manager with relationship building and a consultative approach in achieving client trust and new business; from conception to production. Successful in cultivating multi-million-dollar accounts for the major Automotive Original Equipment Manufacturers and Tier One Supply base. Highly motivated and proactive in Account Management. Perform well under pressure and against deadlines, both as an independent contributor and team member. I am a self-starter with the ability to set strategic direction while exercising soft power decisions.
Overview
13
13
years of professional experience
Work History
Senior Account Manager
MAHLE Industries
Farmington Hills, MI
04.2015 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Provided extensive support in sales, technical and business areas to key accounts.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Sales Account Manager
Valeo Automotive
01.2013 - 01.2015
- Recovery of past due production overtime $250k within first 5 months of employment.
OEM Sales Account Manager
Magneti Marelli
01.2012 - 01.2013
- High visible role managing Chrysler, Ford, Paccar and General Motors.
Account Manager
Severstal North America
01.2011 - 01.2012
- Secure supply and demand of forecasted products to customer plant locations.
Education
Master of Business Administration -
University of Phoenix
01.2000
Bachelor of Science Business Marketing -
The Ohio State University
01.1994
Skills
- Business Development
- Schedule Management
- Excellent negotiation skills
- Partnership Development
- Contract Negotiation
- Client acquisition
- Teamwork and Collaboration
- Business development and planning
Accomplishments
- Collection of unpaid program tooling $3.5M (2024)
- Assisted with the collections of $22M in GPI, for lost volume, material index and unpaid amortizations (2023)
- Collection of unpaid delinquent invoices totaling $1.M in production orders (2023)
- Successfully added aluminum and resin index adjustments to current production programs (2023)
- Awarded program volume extension to include a 100% price component increase (2022)
- Increased sales by $269M lifetime award for Stellantis DT FCA ECM award (2021)
- Increased sales by over $400M lifetime for the award (s) of FCA’s pioneer vehicles WL, WS Jeep Wagoneer (2017, 2018, 2019) HVAC
- Increased sales by $4M with the addition of the Maserati vehicle program volume (2016)
- Facilitated the addition of the compressor bid sourcing to our portfolio (2019)
- Approval and collection for tool verification totaling $5.4M (2015)
Additional Information
United States Army National Guard, Honorable discharge 1995, Women Automotive Association, National Sales Network, Member Detroit Chapter
Process Improvement
Created and implemented RFQ check list to ensure all variables captured during acquisition phase (MAHLE) Establish process flow for engineering change requests (Magnet Marelli) Managed the metrics that facilitated the Supplier of the Year Award (Shape Corporation) Created marketing material, which was implemented in the Company’s Office procedures (Michigan Title)
Account Management
Pursuant of new business by securing a marketplace position during the design, acquisition to production phase. Responsible for developing, implementing and updating the customer strategy based upon the interpretation of the customer’s need and company footprint. Fluent in day-to-day activity within the Customer Portal Applications, CRM Software, SAP, request for quotes, program and marketing analysis, engineering change requirements, tool verification, component obs. claims, purchase order contracts. Aid in the completion of invoicing, recovery of delinquent accounts, completion of prototype orders. Completion of tool verification, engineering development payments and refurbishment tooling claims. Forecast program volume planning. Drive the negotiation process for all price agreements, design changes, long term agreements, and technical cost saving activity. Facilitate internal/customer meetings that directly impact the sustainability of our business and future growth. Manage Score Card variables of Cost, Quality and Delivery.
Timeline
Senior Account Manager
MAHLE Industries
04.2015 - Current
Sales Account Manager
Valeo Automotive
01.2013 - 01.2015
OEM Sales Account Manager
Magneti Marelli
01.2012 - 01.2013
Account Manager
Severstal North America
01.2011 - 01.2012
Master of Business Administration -
University of Phoenix
Bachelor of Science Business Marketing -
The Ohio State University