Summary
Overview
Work History
Education
Skills
Timeline
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Carla Jackson

Arlington,TX

Summary

16 Years experience as a distribution supervisor. 3 Years experience as an warehouse operations Supervisor. Professional demeanor and interpersonal skills. Strong problem solving skills. Computer literate. Detail-oriented. Competent, Honest and ethical. Knowledge of new startups.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

21
21
years of professional experience

Work History

Independent Contractor

Door Dash
Arlington, TX
03.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Improved customer service wait times to mitigate complaints.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved customer inquiries promptly via phone or email communication channels.

Operations Supervisor

Genuine cable group
Arlington, TX
01.2021 - 01.2023
  • Built strong operational teams to meet process and production demands.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Ensured compliance with all safety regulations in the workplace.
  • Developed and implemented standard operating procedures to ensure efficient workflow.

Over pack & receiving supervisor

RYDER SUPPLY CHAIN
01.2019 - 01.2021
  • Oversaw staff to prepare production cycles on time using specified requirements.
  • Balanced quality, productivity, cost, safety and morale to boost performance in production.
  • Organized training for production staff to achieve performance objectives with quality instruction.
  • Utilized computer software programs such as Microsoft Excel to track inventory levels.

Shipping Supervisor

K&N Engineering
01.2003 - 01.2019
  • Supervised shipping personnel to ensure efficient and accurate completion of tasks.
  • Resolved customer complaints related to shipment discrepancies or delays in a timely manner.
  • Maintained records of all outgoing shipments, ensuring that they were accurate and complete.
  • Ensured safety protocols were followed when loading and unloading trucks or containers.
  • Reviewed invoices from third party providers before submitting payments.
  • Investigated lost packages or delayed deliveries with carriers or customers.
  • Oversaw daily operations within the shipping department including assigning tasks, setting deadlines, resolving conflicts.

Education

University High School
Irvine, CA
06-1988

Skills

  • Leadership Skills
  • Employee coaching
  • Communication Skills
  • Empathy & Compassion
  • Time Management Skills
  • Problem Solving
  • Forklift knowledge
  • Inventory skills
  • Training skills
  • Attention to detail
  • Knowledge of BMS, Scale & Oracle Systems
  • Data Collection
  • Data Entry
  • Inbound and Outbound Calling
  • Product Knowledge
  • Research
  • Microsoft Excel

Timeline

Independent Contractor

Door Dash
03.2023 - Current

Operations Supervisor

Genuine cable group
01.2021 - 01.2023

Over pack & receiving supervisor

RYDER SUPPLY CHAIN
01.2019 - 01.2021

Shipping Supervisor

K&N Engineering
01.2003 - 01.2019

University High School

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Carla Jackson