Carla Jeselink
Choudrant,Louisiana
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Entergy
West Monroe, LA
06.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Retail Sales Specialist
O'Reilly Auto Parts
West Monroe, LA
11.2023 - 06.2024
- Greeted customers, answered questions and provided assistance with purchasing decisions.
- Developed customer relationships by providing product knowledge and offering advice on product selection.
- Maintained an organized work environment to ensure efficient customer service.
- Operated the cash register to process payments from customers.
- Assisted in stocking shelves with merchandise and maintaining a neat store appearance.
- Handled customer complaints in a professional manner, responding quickly to resolve issues.
- Advised customers of current promotions and discounts available for purchases.
- Implemented store policies regarding returns, exchanges, warranties and security procedures.
- Performed inventory checks to identify any shortages or discrepancies in stock levels.
- Received and processed cash and credit payments for in-store purchases.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Shipping and Receiving Manager
Outlaw Ordnance
West Monroe, LA
12.2019 - 11.2023
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Developed inventory control systems to track stock levels, delivery times and transport costs.
- Monitored freight carriers for compliance with safety regulations and company policies.
- Negotiated shipping rates with suppliers to reduce overall transportation costs.
- Performed regular audits on inventory levels to ensure accuracy of records.
- Coordinated the scheduling of deliveries with customers and vendors.
- Ensured that all customer orders were processed correctly and shipped on time.
- Resolved any issues or disputes related to shipments promptly and professionally.
- Organized storage areas within the warehouse for easy access to products when needed.
Laser Machine Operator
Outlaw Ordnance
West Monroe , LA
12.2020 - 10.2023
- Set up and operate laser cutting machines to cut, trim, or h metal or plastic parts according to specifications.
- Maintain accurate records of production including quantity, scrap rate, downtime.
- Monitor machine performance and adjust controls as needed to ensure quality of finished product.
- Perform regular maintenance on equipment to keep it in good working order.
- Adjust settings on the computer numerical control machines as necessary to achieve desired results.
- Check completed parts against drawings or templates for accuracy.
- Inspect finished products for conformance with customer requirements and industry standards.
- Troubleshoot problems with machinery when they arise and make necessary repairs or adjustments.
- Verify correct material is loaded into the machine before starting a job run.
- Provide training to new employees on proper use of laser cutting machines.
Sand Blaster
Outlaw Ordnanace
West Monroe, LA
08.2019 - 12.2019
- Prepared surfaces for sandblasting by removing rust, dirt, paint, and other debris.
- Mixed abrasive material with water to create a slurry for blasting.
- Set up and operated sandblasting equipment according to safety protocols.
- Adjusted nozzle size and pressure settings on the sandblaster to achieve desired results.
- Cleaned and maintained all sandblasting equipment after each job was completed.
- Provided assistance in the loading and unloading of materials into the sandblast cabinet or onto blast tables.
- Determined appropriate type of media used based on substrates being blasted.
Retail Sales Specialist
O'Reilly Auto Parts
West Monroe, LA
06.2016 - 08.2019
- Greeted customers, answered questions and provided assistance with purchasing decisions.
- Developed customer relationships by providing product knowledge and offering advice on product selection.
- Maintained an organized work environment to ensure efficient customer service.
- Initiated friendly conversation with customers to determine level of assistance required.
- Created price tags and merchandise signs for new items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Delivery Driver
O'Reilly Auto Parts
West Monroe, LA
06.2014 - 06.2016
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Checked tires for proper inflation before leaving on each route.
- Transported and safely delivered items to prevent damage or loss.
Education
Certification - Crematory Operator Training
Matthews Environmental Solutions
Online08-2024
High School Diploma -
Union Parish High School
Farmerville, LA05-2010
Skills
- Product Knowledge
- Call Management
- Inbound and Outbound Calling
- Computer Proficiency
- Complaint resolution
- Complaint Handling
- Problem-solving abilities
- Escalation management
- High-energy attitude
- Customer Service
- De-Escalation Techniques
- Quality Control
- Route Management
Timeline
Customer Service Representative
Entergy
06.2024 - Current
Retail Sales Specialist
O'Reilly Auto Parts
11.2023 - 06.2024
Laser Machine Operator
Outlaw Ordnance
12.2020 - 10.2023
Shipping and Receiving Manager
Outlaw Ordnance
12.2019 - 11.2023
Sand Blaster
Outlaw Ordnanace
08.2019 - 12.2019
Retail Sales Specialist
O'Reilly Auto Parts
06.2016 - 08.2019
Delivery Driver
O'Reilly Auto Parts
06.2014 - 06.2016
Certification - Crematory Operator Training
Matthews Environmental Solutions
High School Diploma -
Union Parish High School
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