CARLA J. GOMEZ
Pico Rivera,CA
Summary
Experienced with conducting thorough fraud investigations and identifying sophisticated fraudulent activities. Utilizes analytical techniques and investigative methods to uncover critical evidence. Track record of collaborative efforts and effective fraud prevention strategies.
Overview
21
21
years of professional experience
Work History
FESIP Parent Consultant, Independent Facilitator
Ochoa's Consulting LLC
04.2025 - Current
- Support families from the regional center.
- Provide support and guidance to teach parents and caregivers of participant member with intellectual disabilities.
- Understand and navigate services systems that include: IHSS, SSI, Medi-cal, Food Stamps, Housing, Mental health and much more.
- Step by step for the self-determination program.
- Help families with there Spending plans.
Senior Associate- Financial Crimes Operations
BMO
11.2023 - 01.2024
- Deliver specific operational and administrative processes support.
- Provided subject matter expertise in the financial crimes specialization from an operational perspective.
- Support the planning, development, implementation and outgoing delivery of initiatives and programs for financial crimes operations.
- Analyze data and information to provide insights and recommendations.
- Organize work information to ensure accuracy and completeness.
- Execute routine task such as service request, transactions, queries, ect.
- Claim processing: inquiry, consumer unauthorized, revoke, wrong amount, double posting, unauthorized business, ODFI request, ZELLE claim processing: inquiry, GL inquiry, consumer and business unauthorized, OLB check draft claims and OLB web claims.
Operations Coord II- ACH Wire Claims Ops
Bank of the West
08.2021 - 11.2023
- Responsible to various operational issues of the highest complexity for internal and/or external customers.
- Analyze complex problems and delivers solutions where precedent may not exist.
- Receive and review incoming work, contacting appropriate resources as needed.
- Prepares, edits, distributes, and correct standards documents.
- Maintain a moderate working knowledge of unit policies and procedures, standard and workflow.
- May assist in identifying operational improvements. Review and analyze daily reposts and make recommendations as necessary.
- May provided internal and external customer services related to operational issues.
- Reconciles multiple complex GL accounts and communicate effectively with business partners to resolve outstanding discrepancies.
- Claim processing: inquiry, consumer unauthorized, revoke, wrong amount, double posting, unauthorized business, ODFI request, ZELLE claim processing: inquiry, GL inquiry, consumer and business unauthorized, OLB check draft claims and OLB web claims.
Senior Service Officer
Bank of the West
10.2014 - 08.2021
- Assists the Branch Manager in the branch and is Officer-in-Charge in Branch Manager’s absence
- Works with Branch Manager to achieve customer service targets
- Performs all customer transactions including sales transactions.
- Has signing authority, overrides, post NFS/OD reports, accepts items for collection, end of day CSR activities, Monthly GL Certifications, Certifications and Vault Duties
- Coordinates lobby and line management strategies.
- Performs all customer transactions including less complex sales transactions.
- Supports the selection, hiring and training of Service Bankers
- Creates and achieves sales referral and service goals for self and Service Banker team members
Store Manager
Love D
11.2004 - 08.2016
- Served as Store Manager for Love D from Nov 2004 – Aug 2016
Education
Computer Accounting II - Accounting
National Polytechnic College
Commerce, CA06.2010
High School Diploma - GED
Roosevelt High School
Los Angeles, CA06.2005
Skills
- Leadership
- Time Management
- Conflict Resolution
- Oral Fluency in English and Spanish
- Strong sense of Responsibility
- Verbal and Written communication
- Problem Solver
- Team player
Timeline
FESIP Parent Consultant, Independent Facilitator
Ochoa's Consulting LLC
04.2025 - Current
Senior Associate- Financial Crimes Operations
BMO
11.2023 - 01.2024
Operations Coord II- ACH Wire Claims Ops
Bank of the West
08.2021 - 11.2023
Senior Service Officer
Bank of the West
10.2014 - 08.2021
Store Manager
Love D
11.2004 - 08.2016
High School Diploma - GED
Roosevelt High School
Computer Accounting II - Accounting
National Polytechnic College
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