CARLA J. GOMEZ
Pico Rivera,CA
Summary
Dependable and detail-oriented professional with a strong background in the banking sector, adept at thriving in fast-paced environments and adapting to evolving daily demands. Recognized for exceptional analytical skills and precision in financial management, consistently driving results through effective team collaboration. Committed to enhancing customer satisfaction by identifying opportunities to improve processes and exceed expectations. Expertise includes financial reporting, budgeting, and compliance, with a steadfast focus on accuracy and efficiency in achieving organizational goals.
Overview
21
21
years of professional experience
Work History
FESIP Parent Consultant / Independent Facilitator
Ochoa's Consulting LLC
Montebello, CA
04.2025 - Current
- Facilitated the development of personalized budgets for participants, enhancing their empowerment through the self-determination program.
- Delivered comprehensive support to parents and caregivers of individuals with intellectual disabilities, improving their access to essential services.
- Streamlined family navigation of state and federal service systems, ensuring effective utilization of resources like IHSS, SSI, mental health, Department of Rehabilitation, housing, Medi-Cal, and CalFresh.
- Managed client relationships through regular check-ins and updates on project progress.
Senior Associate- Financial Crimes Operations
BMO
City Of Industry, CA
11.2023 - 01.2024
- Deliver specific operational and administrative processes support.
- Provided subject matter expertise in the financial crimes specialization from an operational perspective.
- Support the planning, development, implementation and outgoing delivery of initiatives and programs for financial crimes operations.
- Analyze data and information to provide insights and recommendations.
- Organize work information to ensure accuracy and completeness.
- Execute routine task such as service request, transactions, queries, ect.
- Claim processing: inquiry, consumer unauthorized, revoke, wrong amount, double posting, unauthorized business, ODFI request, ZELLE claim processing: inquiry, GL inquiry, consumer and business unauthorized, OLB check draft claims and OLB web claims.
Operations Coord II- ACH Wire Claims Ops
Bank of the West
City Of Industry, CA
08.2021 - 11.2023
- Responsible to various operational issues of the highest complexity for internal and/ or external customers.
- Analyze complex problems and delivers solutions where precedent may not exist.
- Receive and review incoming work, contacting appropriate resources as needed.
- Prepares, edits, distributes, and correct standards documents.
- Maintain a moderate working knowledge of unit policies and procedures, standard and workflow.
- May assist in identifying operational improvements. Review and analyze daily reposts and make recommendations as necessary.
- May provided internal and external customer services related to operational issues.
- Reconciles multiple complex GL accounts and communicate effectively with business partners to resolve outstanding discrepancies.
- Claim processing: inquiry, consumer unauthorized, revoke, wrong amount, double posting, unauthorized business, ODFI request, ZELLE claim processing: inquiry, GL inquiry, consumer and business unauthorized, OLB check draft claims and OLB web claims.
Senior Service Officer
Bank of the West
Pico Rivera, CA
10.2014 - 08.2021
- Managed customer inquiries and resolved issues efficiently to enhance client satisfaction.
- Processed transactions accurately, ensuring compliance with banking regulations and policies.
- Assisted clients with account management, facilitating smooth onboarding and service continuity.
- Trained new team members on operational procedures and customer service best practices.
- Has signing authority, overrides, post NFS/OD reports, accepts items for collection, end of day CSR activities, Monthly GL Certifications, Certifications and Vault Duties
- Implemented process improvements that streamlined workflows, increasing overall efficiency in service delivery.
- Provided exceptional customer support, leading to increased client retention and loyalty.
Store Manager
Love D
11.2004 - 08.2016
- Served as Store Manager for Love D from Nov 2004 – Aug 2016
Sales Service Associate
Banco Popular
08.2007 - 09.2009
- Served as a Sales Service Associate for Banco Popular from Aug 2007 – Sep 2009
Education
No Degree - Computer Accounting II, Accounting
National Polytechnic College
Commerce, CA06-2010
High School Diploma - GED
Roosevelt High School
Los Angeles, CA06-2005
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Time management
- Bank reconciliation
Timeline
FESIP Parent Consultant / Independent Facilitator
Ochoa's Consulting LLC
04.2025 - Current
Senior Associate- Financial Crimes Operations
BMO
11.2023 - 01.2024
Operations Coord II- ACH Wire Claims Ops
Bank of the West
08.2021 - 11.2023
Senior Service Officer
Bank of the West
10.2014 - 08.2021
Sales Service Associate
Banco Popular
08.2007 - 09.2009
Store Manager
Love D
11.2004 - 08.2016
High School Diploma - GED
Roosevelt High School
No Degree - Computer Accounting II, Accounting
National Polytechnic College