Carla Johnson RN, MSN

• Implemented new end-user request with the use of Ivanti ticketing process.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Resolved or escalated problem tickets to resolve user issues.
• Special projects implementations: ERAS and Disaster Navigator implementation.
• Worked with stakeholders and partners to gather, analyze and define requirements.
• Provided client support on system operation and troubleshooting.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Served as a subject matter expert on various clinical applications, staying up-to-date on industry trends and best practices in order to provide informed guidance to team members.
• Streamlined workflows for improved efficiency, customizing clinical application configurations to meet user needs.
• Assisted with system upgrades and migrations while minimizing operational disruptions during transitional periods.
• Identified opportunities for process improvement, conducting thorough analysis of current application usage and recommending changes.
• Performed rigorous testing before deploying updates or modifications within the live environment, ensuring minimal impact on end-users'' daily activities.

• Liaised between providers and IT team to inform management and facilitate project completion.
• Assisted in optimizing health information systems throughout company by demonstrating advanced knowledge of clinical processes and supporting technology.
• Workflow design, analysis, and documentation
• Clinical Decision Support / Evidenced based content practices
• Liaise with clinical interdisciplinary user community. Advise quality and safety improvements when using EMR. Advise, consult, and take part in clinical organizational committees and with survey preparedness and take part in actual surveys.
• Conduct analysis of EMR technology changes to inform stakeholders of changes that impact on established and supported workflow processes.
• Champion standardization and reduced variability when recommending workflow changes and in the adoption of new processes.
• Participate in EMR testing activities from usability labs, unit, integrated testing.
• Conduct workflow walkthrough with customers to facilitate UAT milestones.
• Review and consult EMR education content for all clinical users. Aid in communications on system changes for clinical users.
• Aid in system downtime preparedness and planning.
• Engage front line staff, management, and executive staff in realizing all opportunities of the EMR.
• Champion use of predictive analytic tool sets, early warning systems and machine learning / AI.
• Continuously translate clinical business needs to IT stakeholder teams and vice versa.
• Recommend policy and procedures concerning technology use.
• Assist to troubleshoot and find root cause for EMR issues and problematic workflows.
• Facilitate prioritization of EMR optimizations and projects
• Develops and maintains EMR system roadmap. Represent customer EMR Portfolio Community of Interest for EMR.
• Consult in Clinical system solution research and advocate for Epic.
• Partner with Clinical Advancement – Patient Safety, Process Improvement task force and Human Factors.
• Identifies and analyzes issues and develops recommendations.

• Offered input for complex documents to support client-ready final versions.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Collaborated with upper management to drive strategy and implement new processes.
• Analyzed existing systems and databases and created scenario documents to provide explanation why existing custom build needs to be migrated to new system.
• Created plans and communicated deadlines to complete projects on time.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Analyzed information to provide clear understanding of build.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Carried out day-to-day duties accurately and efficiently.

• Contributed educational and clinical expertise to help optimize training courses and boost student learning.
• Supported student educational and vocational planning to help each optimize learning strategies and reap long-term career benefits.
• Educated nursing students on successful methods for performing medication administration and documentation techniques and skills.
• Assessed student knowledge levels and abilities with detailed assessments.
• Directly cared for patients at least 8 hours two times weekly to maintain currency on clinical techniques.
• Oriented and provided instruction to students during clinical rotations.
• Coached underperforming students to help meet clinical objectives
• Developed and created clinical assignments to assess student skills.
• Monitored progress of each student and provided formal evaluation upon completion of clinical placements.
• Liaised with medical and nursing personnel to evaluate and improve teaching and nursing practices.
• Identified and assigned appropriate activities and projects to enhance student learning.

• Currently working on Epic Inpatient Clinical Documentation and Stork implementation for Christus Good Shepherd Medical Center. Build and testing completed, but go-live date is on hold due to COVID-19
• Project Manager for STORK and Inpatient Clinical Documentation (ClinDoc) implementation of EPIC implementation for CHRISTUS Trinity Mother Frances Sulphur Springs (2017)
• Project Manager for STORK and Inpatient Clinical Documentation (ClinDoc) implementation of EPIC implementation for CHRISTUS Trinity Mother Frances Sulphur Springs (2017)
• Provided full cycle go-live implementation support with optimization for Inpatient Clinical Documentation and Women's Services (Labor and Delivery, Postpartum, Neonatal Intensive Care Unit, Nursery and Pediatrics) for Epic implementations in 2017 and 2018
• Owner/leader of SNUG (Stork Nursing User Group). Monthly meeting is held with 3 facilities via Skype. Prepare agenda, minutes and PowerPoint presentation for each meeting
• Build custom documentation
• Completed integrated testing and developed testing scripts
• Built clinical notes, acuity scoring systems, navigators, flowsheets, scoring systems, smart text, smart links, rules and etc.
• Collaborated with teams to develop clinical workflows
• Worked with stakeholders to execute decisions to create seamless documentation tool
• Organized and provided support for cutover and go live steps for OB
• Built physician documentation for delivery summary
• Led testing for application, integrated, upgrades, device, and printer mapping
• Organized cutover steps for Stork and Clinical Documentation (ClinDoc), which resulted in successful go-live
• Organized and led optimization groups to further enhance standardization of EMR documentation and workflows
• Created communication strategies to meet client objectives
• Delivered exceptional level of service to each customer by listening to concerns and answering questions
• Successfully led key build projects of Postpartum Hemorrhage Scoring System, Quantitative Blood Loss documentation, Maternal Fetal Triage Index, and Neonatal Sepsis Calculator - Early Onset which resulted in positive outcomes for maternal and newborn patients
• Triage Service-Now requests and incidents
• Member of on-call team for Inpatient Clinical Documentation (ClinDoc) and Stork
• OBIX testing and documentation

• Support for Meditech 6.08 applications including: Physician Care Manager (PCM), Order Management (OM), Operating Room Module (ORM), Patient Care System (PCS)
• Support for Zynx system for evidence-based ordering
• Responsible for managing all physician order sets electronically and paper-based
• Responsible for assisting with clinical information system implementation and support and end-user training
• Supports, develops and maintains processes related to form electronic documentation for nursing and related nursing clinical services
• Assist with multidisciplinary project teams of nurses, physicians, pharmacists, and information system analysts
• Builder for ORM with implementation of Meditech 6.0 for Interventional Radiology 2012-2013
• Recent Go-Live implementation of Computerized Physician Order Entry (CPOE) for Meditech 6.07 for Good Shepherd Marshall facility August 2015, and Longview facility September 2015
• Work PRN in Medical Imaging Department in MRI

Interventional Radiology Nurse 2004 - 2013

Pulmonary Nurse 2001 - 2004

Stat Nurse 1997 - 2001

Staff Nurse 1994 - 1997