Carla Jones
Summary
As an efficient Transit Bus Operator, possess comprehensive knowledge of city routes and schedules. Skilled in operating various types of buses safely and effectively while maintaining high levels of punctuality. Enjoys interacting with diverse groups of people and providing excellent customer service. Demonstrated ability to solve problems quickly, enhancing overall passenger satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
Keolis Transit Services/Cap Metro
Austin
02.2016 - 05.2026
- Operated transit buses safely across designated routes for passenger transport.
- Ensured compliance with traffic regulations and safety protocols during operations.
- Assisted passengers with boarding, disembarking, and inquiries during trips.
- Conducted pre-trip inspections to verify vehicle safety and maintenance needs.
- Provided exceptional customer service to ensure a positive travel experience for riders.
- Made sure wheelchair lifts were functioning properly before each trip began.
- Managed time effectively by arriving at stops on schedule according to route times.
- Followed emergency procedures in case of accidents or other dangerous situations.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Maintained professional demeanor when dealing with difficult customers or situations.
- Resolved conflicts between passengers in a professional manner when necessary.
- Complied with local traffic regulations and safety requirements for bus operation.
Education
Charles Sumner High School
St Louis, MOSkills
- Vehicle operation
- Pre-trip inspection
- Safety compliance
- Customer assistance
Ability to adjust in adverse situations such as detours, hazards, emergencies or construction
Certification
- Possess a CDL Class B with Passenger Endorsement
- Current DOT Medical Card
- Good Driving Record
Timeline
Transit Bus Operator
Keolis Transit Services/Cap Metro
02.2016 - 05.2026
Charles Sumner High School