Carla Jones
Dallas,TX
Summary
Customer Service Expert with extensive experience in inventory management and warehouse operations. Delivered exceptional customer support and maintained detailed warehouse records, ensuring efficient shipment preparation and accurate inventory counts. Committed to teamwork and professional growth, focusing on meeting high demands in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Cashier Team Lead
Whataburger
Dallas, TX
07.2006 - 12.2026
- Processed orders, provided prompt service, and resolved customer inquiries
- Supervised cashier team to ensure efficient customer service and smooth transactions.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Ensured compliance with all safety regulations while performing tasks.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Warehouse Associate
Amazon Fulfillment
Dallas, TX
03.2018 - 01.2026
- Coordinated order processing and warehouse logistics for large-scale operations
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
Warehouse Associate
FedEx
Dallas, TX
09.2023 - 05.2025
- Sorted packages for accurate shipping and timely delivery
- Assisted in training new associates on warehouse procedures and safety guidelines.
- Fostered positive working relationships with internal staff members while providing superior customer service.
Warehouse Associate
Kohl's Warehouse
DeSoto, Texas
01.2016 - 11.2024
- Picked and prepared daily shipments in controlled atmosphere warehouse to maintain product integrity and quality.
- Packed and labeled merchandise for timely loading and shipment to customers.
- Managed inventory control and organization to ensure efficient retrieval and dispatch of items.
- Used pallet jacks to move items to and from warehouse locations.
Warehouse Associate
JCPenney
01.2012 - 01.2024
- Managed stock, order fulfillment, and restocking
- Received and inspected incoming shipments for accuracy and quality.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Assisted in loading finished goods onto delivery vehicles as required.
Warehouse Associate
UPS
Dallas, TX
01.2019 - 07.2023
- Coordinated inbound and outbound shipments to ensure timely delivery and maintain inventory accuracy
- Picked and packed orders according to company standards.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Assisted in training new associates on warehouse procedures and safety guidelines.
- Labeled containers correctly for product identification purposes.
General Warehouse Associate
Amazon
Dallas, TX
03.2004 - 12.2021
- Processed orders, resolved issues, and tracked deliveries
- Sorted and organized packages for easy access and shipping.
- Managed inventory levels to ensure stock availability and accuracy.
- Assisted with physical inventories by counting stock items and reconciling actual stock count to computer-generated reports.
- Loaded outbound shipments onto delivery trucks, ensuring that packages were properly secured before transportation.
- Followed safety regulations while operating machinery and handling hazardous materials.
- Received and processed incoming shipments, verifying accuracy of items received against purchase orders.
Customer Service Representative
Verizon
Dallas, TX
01.2008 - 05.2020
- Handled accounts and resolved billing issues to improve customer satisfaction.
- Developed relationships with customers through personalized assistance and support.
- Recorded customer interactions and inquiries, ensuring accurate documentation for follow-up.
Customer Service Representative
AT&T
Arlington, Tx
06.2010 - 06.2016
- Resolved customer inquiries and processed orders, consistently exceeding service goals.
- Assisted customers with inquiries regarding products and services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Educated customers on promotions and service options to enhance their experience.
- Processed orders and managed account information using internal systems.
- Documented customer interactions accurately in the database for tracking purposes.
- Identified upselling opportunities based on customer needs to increase sales.
Education
Sam Houston High School
Arlington , TX06-2026
Skills
- Warehouse Operations
- Inventory Management
- Order fulfillment
- Shipping
- Shipping and receiving
- Loading and unloading
- Warehouse organization
- Inventory counting
- Warehouse safety
- Warehouse environment safety
- Packaging and labeling
- Customer Service
- Call Resolution
- Problem resolution
- Organization
- Team Collaboration
- Teamwork
- Effective Communication
- Conflict resolution
- Relationship building
- Quality assurance
- Process optimization
- Schedule mastery
- Project management
- Office equipment proficiency
- Sales expertise
- Refunds processing
- Appointment scheduling
- Call center procedures
- Documentation
Timeline
Warehouse Associate
FedEx
09.2023 - 05.2025
Warehouse Associate
UPS
01.2019 - 07.2023
Warehouse Associate
Amazon Fulfillment
03.2018 - 01.2026
Warehouse Associate
Kohl's Warehouse
01.2016 - 11.2024
Warehouse Associate
JCPenney
01.2012 - 01.2024
Customer Service Representative
AT&T
06.2010 - 06.2016
Customer Service Representative
Verizon
01.2008 - 05.2020
Cashier Team Lead
Whataburger
07.2006 - 12.2026
General Warehouse Associate
Amazon
03.2004 - 12.2021
Sam Houston High School