Carla Kiefer
Sioux Falls,SD
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. Dedicated to delivering high-quality results and thriving in collaborative work environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Progressive
04.2024 - Current
- Ensured smooth daily operations with the timely completion of all essential administrative tasks and responsibilities.
- Maintained accurate record-keeping to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering requisitions, stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Greeted visitors, employees, and clients politely and professionally for excellent reception service.
- Volunteered to help with special projects of varying degrees of complexity.
Claims Adjuster
Progressive
10.2022 - 04.2024
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Contributed to a positive work environment through active teamwork and collaboration with my co-workers.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Researched claims and incident information to deliver solutions and resolve problems.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Education
Associate of Science - Associate of Applied Science Pharmacy Technician
National American University
Sioux Falls, SD05.2011
High School Diploma -
Washington High School
Sioux Falls, SD05.2005
Skills
- Insurance coverage expertise
- Goal-oriented individual
- Skilled in active listening
- Effective team collaboration
- Customer service and support
- Analytical problem-solving
- Office management skills
- Proficient in task management
Accomplishments
- Meeting or exceeding company expectations and company goals.
- Leader of the Greater West Connection Crew
- Organizational leader of the Filer Owner Administration onboarding training crew
Certification
- CNP - Certified Notary Public
References
Steph Finke
701-566-6282
Stephanie_L_Finke@progressive.com
Alice Johnson
701-566-6283
Alice_K_Johnson@progressive.com
Martha Wallenstein
605-809-3805
Martha_L_Wallenstein@progressive.com
Timeline
Administrative Assistant
Progressive
04.2024 - Current
Claims Adjuster
Progressive
10.2022 - 04.2024
Associate of Science - Associate of Applied Science Pharmacy Technician
National American University
High School Diploma -
Washington High School
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