Carla Leandre

Work History

Family Worker

Department Of Education

Brooklyn, NY

12.2023 - Current

Developed and implemented family-centered interventions to address family issues.
Provided support, advocacy and guidance to families.
Assessed the strengths, needs and resources of families in order to develop individualized service plans.
Maintained accurate records of all client interactions and progress towards goals.
Provided referrals for mental health services when appropriate or necessary.
Facilitated group meetings with parents and guardians to discuss child development topics.
Developed case plans that identified goals and objectives for each family member involved.
Cultivated positive relationships with families through active listening and supportive feedback.
Interviewed clients individually and in groups to assess situations, capabilities and problems.
Provided guidance and support to fellow students on academic issues.

Generalist

MedRite Urgent Care

Brooklyn, NY

07.2023 - Current

Improved team productivity by maintaining cleanliness and organization of work areas and surfaces.
Stocked and organized inventory for client intake operations.
Displayed strong telephone etiquette, effectively handling difficult calls.
Identified needs of customers promptly and efficiently.
Organized client meetings to provide project updates.
Scheduled and confirmed appointments.
Answered telephones and directed calls to appropriate staff members.
Provided information regarding services and policies.

Humanitarian Aid Worker

Favorite Healthcare Staffing(Various Hospitalshu

Manhattan, NY

12.2022 - 05.2023

Evaluated and addressed individual client needs and concerns.
Acted as role model for clients by exhibiting positive behaviors.
Assisted homeless clients with procuring mental health support and other various community resources.
Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
Assisted and advocated for clients obtaining financial resources and government entitlements.
Maintained and developed community relationships to support various client referrals.
Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
Made appropriate referrals to other programs and agencies to provide clients with well-rounded supp
Maintained organization, cleanliness and safety in work areas.
Used strong verbal and written communication skills to convey messages to others.
Identified appropriate community resources and provided referrals for services.
Informed victims about legal processes and timelines.

Crew Member

McDonald's

Brooklyn, NY

10.2022 - 11.2022

Wiped down tables and equipment, swept and refilled stock.
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Worked closely with front-end staff to assist customers.
Accepted cash and credit card payments, issued receipts and provided change.
Learned roles of other departments to provide coverage and keep store operational.
Discounted purchases by scanning and redeeming coupons.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Answered product questions with up-to-date knowledge of sales and store promotions.
Operated cash register or POS system to receive payment by cash, check and credit card.
Answered customer questions and provided store information.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Tracked company inventories, moved excess stock and arranged products to improve sales.

Security Guard

Allied Universal Security Services

Brooklyn, NY

08.2021 - 05.2022

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Secured personnel and premises by inspecting buildings and patrolling property.
Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Warned persons of rule infractions or violations and evicted violators from premises.
Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
Guarded restricted areas to prevent unauthorized entry.
Searched individuals and baggage for weapons and other prohibited items.
Safeguarded entrances using scanning equipment to keep lines moving.

Ride Operator

Luna Park Central Amusement International

Brooklyn, NY

04.2021 - 08.2021

Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
Communicated with manager to discuss ride maintenance or repair issues.
Educated patrons on facilities, entertainment options and rules and regulations.
Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
Assisted patrons with unloading and loading to remain compliant with safety regulations.
Checked seatbelts of riders to maximize safety and manage risk.
Inspected equipment to detect wear and tear and noted parts needing immediate repair.
Pulled down safety bars and secured riders according to specified attraction details.
Attended offered trainings to build customer service and problem-solving skills.
Fastened patrons' safety belts and bars to prevent injuries during ride.
Collected ride tickets and tracked number of patrons each day.

Food Handler

Club Demonstration Services at Costco

Brooklyn, NY

04.2021 - 07.2021

Maintained organized, clean and sanitized work areas to meet company and regulatory requirements.
Satisfied customers by quickly and accurately handling and preparing orders.
Cleaned utensils, dishes and glasses for customer use.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Followed recipes and customer requests to prepare meals.
Sorted food and supply deliveries and correctly stored each item in its proper location.
Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
Kept food at proper temperatures for consumer safety and documented numbers in logbook.
Re-stocked, organized and arranged service and food stations.
Packaged and stored food products appropriately for proper handling and preservation.
Stocked hot and cold cases and displays to offer wide variety of prepared foods to guests.
Worked in fast-paced, ever-changing environment.
Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
Prepared and cooked food items according to recipes, menus and supervisor's instructions.

Internship Student

Brownsville Community Justice Center

Brooklyn, NY

02.2019 - 04.2021

Worked well in team environment as well as independently.
Learned tenets of professional office behavior and thoughtful collaboration.
Worked with teams to support goals and build experience.
Participated in research to support goals and objectives of employer and assigned team.
Helped staff members re-stock supplies and perform other administrative duties.
Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems.
Built professional working relationships with peers and supervisors.
Supported day-to-day operations, assisting teammates with various tasks.
Prepared administrative and financial reports.
Created and organized documentation to support team.
Conducted research and presented findings to leadership.

Summary

Overview

Work History

Family Worker

Generalist

Humanitarian Aid Worker

Crew Member

Security Guard

Ride Operator

Food Handler

Internship Student

Education

High School Diploma -

Skills

Work Availability

Timeline

Similar Profiles

Don GageDon Gage

David RuizDavid Ruiz

Treaveyon JonesTreaveyon Jones

Wesley Nickolas YearwoodWesley Nickolas Yearwood