Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carla Lewis

Palm Bay

Summary

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Certified Nursing Assistant

Hospice Of Health First
04.2022 - Current
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.

Customer Service Representative

Target
10.2021 - 02.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Medical Assistant

Connecting Communities
01.2015 - 03.2021
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly. Transport patient to School and Doctors appointment.

Education

Associate of Science - Started AS/ General

Eastern Florida State College
Cocoa, FL

Graduated LPN Program

Brevard Nursing Academy
Palm Bay
01.2022

High School Diploma -

Merritt Island High School
Merritt Island, FL
05.2001

Skills

  • #130587
  • Quality Assurance
  • Documenting behaviors
  • Patient-focused care
  • Electronic Charting
  • Direct Patient Care
  • Mobility Assistance
  • Observing responses
  • Medical terminology knowledge
  • Reliable transportation
  • Companionship and emotional support
  • Healthcare ethics
  • Valid Florida driver's license
  • Safety Precautions
  • Bedside manner
  • Recording vital signs
  • Patient Care
  • Outpatient Care
  • Reliable team player
  • Patient relationship building
  • Dementia and Alzheimer's knowledge
  • Maintaining privacy
  • Trustworthy companion
  • End of life care
  • Basic Life Support
  • Compassionate
  • Feeding Assistance
  • HIPAA Compliance
  • Supporting personal needs
  • Light Housekeeping
  • Dressing assistance
  • Blood Glucose Testing
  • Bathing Assistance
  • Alzheimer's and Dementia Care
  • Urinary Catheter Care
  • CPR Certification
  • Health Education
  • Patient Observation
  • First Aid Certification
  • Bedsore Prevention
  • CNA Certification
  • Supply Restocking
  • Injury Prevention
  • Clinical Documentation
  • Certified Nursing Assistant (CNA)

Timeline

Certified Nursing Assistant

Hospice Of Health First
04.2022 - Current

Customer Service Representative

Target
10.2021 - 02.2022

Medical Assistant

Connecting Communities
01.2015 - 03.2021

Associate of Science - Started AS/ General

Eastern Florida State College

Graduated LPN Program

Brevard Nursing Academy

High School Diploma -

Merritt Island High School
Carla Lewis