Carla Marcu
Pet Paradise Resort
Georgetown,TX
4
Languages
10
years of professional experience
Organized, detail-oriented professional with 6+ years experience in marketing management, project management and community management, environmental projects, and promoting company projects on social media platforms. Exceptionally adaptable and perseverant, demonstrating an outstanding aptitude to solve problems and balance a variety of issues in a fast paced environment
Work History
Assistant Manager
1 Year 9 Months- Delegated daily tasks and responsibilities to staff to ensure efficient operations and quality animal care
- Processed payroll accurately and in a timely manner
- Created and managed staff schedules to maintain appropriate staffing levels and coverage
- Assisted with de-escalating and resolving customer concerns while maintaining a professional and positive experience
- Addressed staff concerns and helped resolve workplace conflicts and performance-related issues
- Supported daily operations and provided guidance to staff to ensure company policies and animal-care standards were followed
Front of House Supervisor
1 Year 4 Months- Organized and processed check-ins and check-outs.
- Walking pets for drop off and pickup and coordinating suite placement while ensuring all needs are met
- Answering incoming phone calls; listening, and responding to voicemails; and responding to emails - all in a timely, problem-solving manner
- Completing cashier and point of sale operations
- Communicating and following through with pet parent and resort leadership requests
- Helping out around the facility, including grooming and back of house
Digital Marketing Strategist
4 Months- Maintained and managed multiple pages on different platforms.
- Monitor analytics, audience participation, social media trends, brand awareness and online reputation
- Asset creation to include social media design, video production and editing, website development and content
Marketing Manager
4 Years 9 Months- Introduced a project management tool to better facilitate communication between departments with constant updates on the different production processes.
- Developed and maintained the company website in four languages.
- Negotiated with clients regarding equipment offers and developed a clientele database.
- Performed social media marketing on platforms including Facebook, Twitter, Instagram etc.
Education
Master of Science - MS. Integrated Management of Natural Resources And
Bachelor of Science - BS. Environmental Engineering in Agriculture
Skills
Animal care
Team and project management
Digital marketing
Conflict resolution
Project management
Facility management
Interpersonal skills
Languages
English
Full Professional
Romanian
Native or Bilingual
Hungarian
Professional Working
German
Elementary
Interests
Animals
Pet grooming
Cinema
Video games
Gardening
Drawing
Reading
Nature
Timeline
Assistant Manager
Pet Paradise Resort
11.2024 - CurrentRead More
Front of House Supervisor
Pet Paradise Resort
07.2023 - 11.2024Read More
Digital Marketing Strategist
O&c Services
02.2023 - 06.2023Read More
Marketing Manager
Calorset LLC
04.2016 - 01.2021Read More
Polytechnical University
Master of Science from MS. Integrated Management of Natural Resources And
Read More
University of Agricultural Sciences And Veterinary Medicine
Bachelor of Science from BS. Environmental Engineering in Agriculture
Read More