Carla Marrero
SPRINGFIELD,MA
Summary
Enthusiastic, highly motivated proven team leader with a Bachelor in Computer Science. Well educated in various coursework and proficient in multiple platforms searching for a rewarding career. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
16
16
years of professional experience
Work History
ASSISTANT STORE MANAGER /
PIER1 IMPORTS
HOLYOKE, MA
08.2007 - 03.2020
- Provided responsive customer service and support directly as well as online
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Contracted Delivery Driver
Amazon
Holyoke , MA
08.2021 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded vehicle and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Verified accuracy of all deliveries against order forms.
STORE MANAGER
LUXOTTICA RETAIL GROUP/SUNGLASS HUT WATCH STATION INTERNATIONAL
HOLYOKE, MA
- Delivered high-quality, timely customer support services to diverse clientele
- Instructed new hires
- Supported new store openings
- Designed team building exercises and contests to keep staff morale motivated.
LANDLORD/PROPERTY MANAGER
OPERATED
SPRINGFIELD, MA
08.2021 - Current
- Meet with tenants to show properties, explain terms of occupancy, direct collection of rental fees, inspect grounds routinely to maintain and determine any repairs, investigate complaints, disturbances, and maintain records of sales, rental or usage activity.
Education
Bachelor of Science - Computer Science
BAY PATH UNIVERSITY , LONGMEADOW
Longmeadow, MAAssociate of Arts - Liberal Arts
Springfield, MASkills
Team leadership and coaching
Systems and software programs
Relationship building and management
Order management
Merchandising
Training and mentoring
POS systems
Team Building
Customer Relations
Additional Information
- AWARDS , DEAN’S LIST ALL SEMESTERS, MAROON KEY / BAY PATH UNIVERSITY
Timeline
Contracted Delivery Driver
Amazon
08.2021 - Current
LANDLORD/PROPERTY MANAGER
OPERATED
08.2021 - Current
ASSISTANT STORE MANAGER /
PIER1 IMPORTS
08.2007 - 03.2020
STORE MANAGER
LUXOTTICA RETAIL GROUP/SUNGLASS HUT WATCH STATION INTERNATIONAL
Bachelor of Science - Computer Science
BAY PATH UNIVERSITY , LONGMEADOW