Carla Mercier
Natchitoches,LA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
33
33
years of professional experience
Work History
Store Manager
Walmart
Natchitoches, LA
05.1989 - 05.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Education
No Degree - Business Communications
University of Louisiana At Lafayette
Lafayette, LAHigh School Diploma -
Cecilia High School
Cecilia, LA05.1985
Skills
- Color Discrimination
- Adaptability and Flexibility
- Staff Coaching and Training
- Motivational Leadership
- Business Leadership
- Active Listening and Communication
- Customer Service
- Inventory Management
- Time Management
- Workflow Schedules
- Sales Tracking
- Verbal and Written Communication
Accomplishments
- Increased sales by [Number]% by coaching department managers on new merchandising standards.
- Managed a store that exceeded company expectations in every category during the [Quarter] quarter.
- Exceeded monthly store sales goals [Number] months in a row.
- Store was no longer considered a High Shrink Store by iimplementing Store procedures, teaching and training supervisors how to utilize on salesfloor and backroom, which therefore resulted in every item being counted in store and being below 1 million dollars of loss inventory.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Timeline
Store Manager
Walmart
05.1989 - 05.2022
No Degree - Business Communications
University of Louisiana At Lafayette
High School Diploma -
Cecilia High School
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