Brent Heaton
Cave Creek,AZ
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
23
23
years of professional experience
Work History
Store Manager
Car Toys
Issaquah, WA
02.2000 - 11.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Developed new store location from ground up by hiring and training efficient team.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
Sulphur High School
Sulphur, LASkills
- Staff Supervision
- Display Model Assembly
- Color Discrimination
- Merchandise Quality Assurance
- Performance Monitoring and Evaluation
- Shrinkage Prevention
- Merchandise Promotion and Display
- Reporting and Performance Analysis
- Business Operations
- Payroll Management
- Supply Ordering
- Verbal and Written Communication
- Standard Operating Procedures Understanding
- Customer Satisfaction
- Proper Staffing
- Customer Engagement
- Problem Anticipation and Resolution
- Continuous Development
- Sales Tracking
- Inventory Management
Accomplishments
- Achieved the number 1 store of year 4 times and multiple top 5 results.
Timeline
Store Manager
Car Toys
02.2000 - 11.2022
Sulphur High School