Nicole Howell
Frankfort,KY
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
6
6
years of professional experience
Work History
Store Manager
Five Below
Frankfort, KY
10.2020 - Current
- Managed daily store operations and ensured efficient workflow.
- Trained and mentored team members to enhance performance.
- Oversaw inventory management and restocked merchandise as needed.
- Implemented visual merchandising standards to maintain store appeal.
- Conducted staff scheduling to meet operational needs effectively.
- Resolved customer inquiries and provided excellent service experiences.
- Maintained a clean and organized shopping environment for guests.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established customer service standards and monitored staff compliance.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Garfield High School
Akron, OHSkills
- Inventory management
- Visual merchandising
- Customer service
- Staff training
- Cash handling
- Retail operations
- Customer relationship management
- Team building
- Problem solving
- Effective communication
- Leadership development
- Work scheduling
- Performance monitoring
- Team building and leadership
- Personnel development
- Outstanding communication skills
- Retail inventory management
- Team motivation
- Customer response
- Recruiting and hiring
- Staff performance improvement
- Training and mentoring
- Employee supervision and motivation
- Maximizing profitability
- Operations management
- Retail merchandise quality standards
- Store displays
- Cash management
- Hourly shift management
- Special events
- Report generation
- Sales professional
- Team leadership
- Shift scheduling
- Bank and safe deposits
- Operations oversight
- Project management
- Product merchandising
- Store operations
- Performance metrics evaluation
- Customer relations
- Staff management
- Payroll management
- Vendor management
- Opening and closing procedures
- POS systems
- Staff supervision
- Recruitment and hiring
- Risk management
- Employee engagement
- Problem-solving
- Strategic planning
- Sales coaching
- Accurate cash handling
- Loss prevention
- Employee scheduling
- Policies and procedures
- Reliable
- Store operations oversight
- Program implementation
- Employee retention strategies
- Operational efficiency
- Culture development
Work Preference
Work Type
Full TimeSalary Range
$60000/yr - $200000/yrTimeline
Store Manager
Five Below
10.2020 - Current
Garfield High School