Carla North
Aurora,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Medical Aesthetician / Front Office /Marketing Assistant
Innovative Aesthetics
04.2010 - Current
- Medical Aesthetician with high level of knowledge and attention to detail
- Front desk operations, open and closing duties, write prescriptions for clients, help with marketing ideas and implementing them
- Certified in laser modalities concerning face and body
- Strive for excellent customer service and follow up
- Educate my clients on skincare, vascular treatments, acne, anti-aging, fat loss/ muscle toning, vaginal rejuvenation, hair stimulation and injectables
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
Medical Aesthetician /Trainer
Aspen Falls Spa And Wellness
02.2003 - 06.2010
- Performed consultations for patients before scheduling treatments.
- Created new services and implemented protocols for these new treatments
- Trained Aestheticians
- Performed facials, skincare treatments and laser treatments
- Exceeded company goals
- Exceptional customer service
Aesthetician
Facial Aesthetics
10.2001 - 03.2003
- Cleaned and disinfected equipment to promote safe and sanitary environment.
- Performed treatments and created and maintained records of treatment according to company policy.
- Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
- Studied ingredients in products to explain benefits to clients.
Front Desk Representative
Summerfield Suites
08.1996 - 02.1999
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Delivered above-and-beyond service to guests by making outside venue reservations
- Problem solving
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Education
Licensed Aesthetician - Aesthetics
Hanover Park Beauty Academy
Hanover Park, IL07.1993
Associate of Science - General Studies
Harper Community College
Schaumburg, IL05.1991
Skills
- Excellent customer service
- Explaining procedures to patients/clients
- Exceptional organizational, prioritization and management skills
- Self starter
- Knowledgeable with relevant medical conditions and terminologies
- Creative
- Team building
Timeline
Medical Aesthetician / Front Office /Marketing Assistant
Innovative Aesthetics
04.2010 - Current
Medical Aesthetician /Trainer
Aspen Falls Spa And Wellness
02.2003 - 06.2010
Aesthetician
Facial Aesthetics
10.2001 - 03.2003
Front Desk Representative
Summerfield Suites
08.1996 - 02.1999
Licensed Aesthetician - Aesthetics
Hanover Park Beauty Academy
Associate of Science - General Studies
Harper Community College