Carla Ortiz
Davenport
Summary
Highly organized and efficient individual with a proven track record of providing exceptional customer service experiences. Skilled in cash handling, building customer relationships, operating POS systems and problem-solving customer inquiries.
Overview
8
8
years of professional experience
Work History
Customer Service /Warehouse Coordinator
Milestone Cabinetry
Orlando
12.2024 - Current
- Monitored order fulfillment processes, ensuring accuracy and timeliness of deliveries to improve customer satisfaction.
- Assisted customers with inquiries regarding their orders and provided information about products stored in the warehouse, fostering positive customer relationships.
- Collaborated with team members to streamline warehouse workflows, enhancing overall operational efficiency.
- Coordinated daily warehouse operations to ensure efficient inventory management.
Cashier Assistant
New Dutch Trading Co.
Orlando
05.2023 - 12.2024
- Assisted customers with product inquiries and processed transactions, ensuring smooth shopping experience.
- Provided excellent customer service by promptly addressing concerns, enhancing customer satisfaction.
- Supported inventory management by restocking shelves regularly.
Packer Associate
Amazon warehouse
Orlando
08.2020 - 04.2023
- Managed high volumes of orders efficiently, maintaining accuracy and speed in packaging process.
- Packed orders according to customer specifications, ensuring accuracy and compliance before leaving warehouse.
- Utilized barcode scanning technology for accurate identification and tracking of product during shipping process.
- Sealed openings and affixed shipping labels to cartons, preparing them for timely shipment.
Cashier Team Lead - cook
Wendys
Orlando
01.2018 - 08.2020
- Demonstrated proficiency in operating cash registers, scanners and credit card machines to process customer purchases.
- Enhanced customer service by guiding customers through their purchases.
- Resolved customer complaints efficiently, contributing to positive customer experiences.
- Facilitated opening and closing procedures to ensure smooth operations.
- Maintained a clean work area to ensure compliance with health standards.
- Collaborated with kitchen staff to ensure timely meal service.
Sales Associate
Diesel
Orlando
08.2019 - 01.2020
- Kept work area clean, organized and free of clutter at all times.
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Performed cleaning tasks, keeping store neat and organized.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Education
High School Diploma -
Unidad educativa nuestro saman
Maracaibo, Zulia07.2015
Skills
- Customer Service
- Customer Relations
- Refunds and exchanges
- Purchase support
- Cash register systems
- Front Desk Operations
- Warehouse organization
- Warehouse safety
- Product restocking
- Basic Mathematics
- Multitasking
- Team Collaboration
- Active Listening
Languages
- English
- Spanish, Native
- English, Fluent
Timeline
Customer Service /Warehouse Coordinator
Milestone Cabinetry
12.2024 - Current
Cashier Assistant
New Dutch Trading Co.
05.2023 - 12.2024
Packer Associate
Amazon warehouse
08.2020 - 04.2023
Sales Associate
Diesel
08.2019 - 01.2020
Cashier Team Lead - cook
Wendys
01.2018 - 08.2020
High School Diploma -
Unidad educativa nuestro saman