Trinity Eckert
Windsor,CO
Summary
Detail-oriented Service and Operations Professional with proven expertise in coordinating service operations, managing work orders, and supporting technicians. Skilled in service advising, repair documentation, scheduling, and customer relations. Experienced in fast-paced environments, facilitating efficient communication between customers, technicians, and management to enhance operational effectiveness.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Service Advisor/Customer Service Coordinator
21st Century Equipment LLC
Greeley, Colorado
07.2025 - Current
- Coordinate daily field and shop service operations, including technician scheduling, service calls, work orders, customer communication, and follow-up.
- Communicate directly with customers regarding service requests, scheduling, technician status, repair progress, payment requirements, estimates, and completion of service.
- Serve as a communication link between customers, technicians, parts personnel, service management, and other departments to ensure service issues are addressed efficiently.
- Manage work orders throughout the service process, ensuring technician notes, parts, labor, customer concerns, and repair information are accurately documented and updated.
- Coordinate technician dispatch based on customer needs, machine location, technician availability, service zones, and urgency of repairs.
- Follow up with technicians regarding outstanding work orders, incomplete documentation, required notes, parts needs, and work-order closure.
- Identify and resolve issues involving missing, duplicated, returned, or unavailable parts that could delay repairs or create additional costs.
- Work with parts personnel and management to investigate inventory discrepancies and determine appropriate resolutions for missing or unaccounted-for parts.
- Review service-related charges and work-order information to ensure customers are billed appropriately for labor, travel, parts, shop supplies, and applicable charges.
- Coordinate service calls and travel logistics with an emphasis on utilizing the appropriate service location and minimizing unnecessary technician travel and company expense.
- Escalate complex customer, billing, parts, technician, and operational concerns to management when additional authorization or resolution is required.
- Balance a high volume of service requests and competing priorities while responding to time-sensitive customer and technician needs.
- Identify recurring communication and workflow issues and contribute ideas for improving technician accountability, response times, work-order completion, and overall service efficiency.
- Apply strong conflict-resolution and communication skills when addressing disagreements or concerns between customers, technicians, parts personnel, and management.
- Use mechanical and technical knowledge to understand technician concerns, evaluate service information, and communicate repair-related information effectively to customers and internal personnel.
Assistant Service Advisor
AutoSavvy
Windsor, Colorado
10.2023 - 07.2025
- Communicated with customers by phone and email regarding repairs, estimates, service updates, and concerns.
- Addressed customer inquiries and disputes professionally while working toward appropriate resolutions.
- Managed insurance and warranty claims, ensuring accurate and complete documentation to facilitate timely resolutions.
- Utilized automotive knowledge to understand repair recommendations and communicate technical information in a customer-friendly manner.
- Documented customer concerns and identified potential causes of reported vehicle issues to enhance diagnostic accuracy.
- Supported service advisors and technicians by accurately documenting and communicating repair information, streamlining service processes.
- Prepared detailed work and repair orders using technician notes, labor hours, parts pricing, and customer concerns.
Office Assistant
Swains Services
Tioga, USA
08.2021 - 06.2023
- Completed data entry efficiently to support administrative functions, answered phones, responded to emails, and supported daily office operations.
- Maintained accurate customer and vehicle service records within internal systems.
- Streamlined office workflow and maintained efficient administrative processes.
- Managed billing operations, ensuring accurate financial records, scheduling, inventory management, and contract acquisition.
- Supervised staff to improve efficiency and workflow while supporting team performance and daily operations.
- Diagnosed service concerns and prepared accurate repair estimates for customers.
- Developed technical documentation for repair and service orders.
Waiter/Server
G5 Brewing Company
Severance, USA
08.2018 - 08.2021
- Provided professional and attentive customer service in a fast-paced, high-volume environment.
- Delivered food and beverages promptly, ensuring customer satisfaction throughout each visit.
- Took accurate food and beverage orders and entered information into the POS system.
- Provided knowledgeable recommendations regarding menu items, specials, and wine pairings.
- Managed multiple tables and competing priorities while maintaining accuracy and service quality.
- Collaborated with kitchen and bar staff to ensure order accuracy and efficient service.
- Resolved customer concerns and complaints professionally.
- Promoted menu items and specials, identifying opportunities to enhance sales and average ticket size.
Education
High school diploma or GED - Windsor, CO
Windsor High School
Windsor, CO05-2021
Some College (No Degree) - Business Management
Western Governors University
Salt Lake City, UT08-2026
Skills
Service Coordination
- Work Order Management
- Field service coordination
- Service Call Management
- Workflow Coordination
- Service zone coordination
- Operational Support
- Process Improvement
- Customer Service
- Customer communication
Customer Follow-Up
- Customer Relations
- Conflict Resolution
- Complaint Handling
- Technical expertise
- Mechanical Knowledge
- Automotive Repair
- Automotive Diagnostics
- Repair Estimation
- Service Writing
Billing
- Payment Processing
- Accounts receivable
- Scheduling
- Inventory Coordination
- Record Management
- Contract Acquisition
- Service Management Software
- Tekmetric
- POS Systems
- Work order systems
- Tech scheduling
- Service and Operations
Active Listening
- Verbal Communication
- Written Communication
- Professional Phone Etiquette
Certification
- Driver's License, Valid
- Certified Notary Public, 08/01/23 to 08/01/27
Timeline
Service Advisor/Customer Service Coordinator
21st Century Equipment LLC
07.2025 - Current
Assistant Service Advisor
AutoSavvy
10.2023 - 07.2025
Office Assistant
Swains Services
08.2021 - 06.2023
Waiter/Server
G5 Brewing Company
08.2018 - 08.2021
High school diploma or GED - Windsor, CO
Windsor High School
Some College (No Degree) - Business Management
Western Governors University