Carla Owen
Chandler,TX
Summary
Professional medical coordinator with extensive experience in managing office operations and patient interactions. Skilled in administrative tasks and improving office efficiency, consistently supporting team collaboration and adapting to changing needs. Recognized for excellent organizational skills and effective communication abilities.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Office Coordinator
Methodist Mansfield Greater Therapy Center
Mansfield, TX
07.2024 - 03.2025
- Coordinated patient scheduling, intake, and registration for therapy services with accurate documentation.
- Verified insurance coverage and benefits, supporting timely authorization processing for treatment plans.
- Communicated with patients, families, and clinical staff to resolve service questions and appointment concerns.
- Tracked referrals and follow-up needs, facilitating timely therapy access and enhancing care coordination.
- Resolved customer complaints promptly and professionally, restoring confidence and maintaining business relationships.
- Greeted customers warmly at reception, creating a welcoming atmosphere. to set the tone of customer experience and provide a welcoming and friendly atmosphere.
- Trained new staff on registration workflows, customer service standards, and documentation procedures.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
Office Coordinator
North Texas Sleep Disorders Center
Mansfield, TX
07.2023 - 06.2024
- Applied policy consistently through analysis of complex situations while working with minimal supervision.
- Acted as liaison between management and employees to address questions and support resolution of work-related problems.
- Communicated with patients using compassionate, empathetic language while maintaining patient privacy for all medical information.
- Coordinated day-to-day administrative and operational support for sleep center leadership.
- Provided patient education and instruction to support accurate completion of home sleep testing.
- Ensured compliance with applicable laws, regulations, guidelines, and standards related to safety and infection control.
- Demonstrated knowledge and skills required for portable monitoring equipment preparation and data download.
- Coordinated sleep tech scheduling and resource alignment to maintain smooth workflow.
Patient Representative
Methodist Neurology Associates
09.2018 - 07.2023
- Greet patients in a prompt, courteous and helpful manner.
- Checked in patients and verified demographic and insurance information, ensuring accurate records and smooth patient flow.
- Checks-in patients, verifies, and updates demographic and insurance information.
- Registered new patients into EPIC System, verified all addresses and insurance information, collected payments, and entered charges, streamlining patient onboarding process.
- Answers telephone calls, screens calls, and conveys information to appropriate parties
- Requests authorized referrals from several doctor’s office daily.
- Fax patient medical records request by patient or Doctors’ offices daily.
- Collaborated with staff and utilized independent decision-making daily.
- Worked alongside colleagues to enhance communication and efficiency. as well as utilize independent decision making daily.
Patient Representative
Neurology Associates of Arlington
11.2016 - 08.2018
- Coordinated appointment scheduling, referrals, and follow-up communications across clinical workflows.
- Greeted and assisted patients with check-in procedures.
- Resolved patient inquiries regarding coverage, eligibility, and billing-related concerns with accuracy.
- Monitored front desk activity to maintain efficient patient flow and reduce scheduling conflicts.
- Educated patients on intake requirements, forms, and visit preparation for specialty care.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Informed patients of excessive wait times and offered to reschedule appointments.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Trained new staff on filing, phone etiquette and other office duties.
- Answered incoming calls, scheduled appointments and filed medical records.
- Coordinated patient check-in and check-out workflows, maintaining smooth front-desk operations.
- Reviewed medical charts, prepared encounter paperwork, and maintained accurate confidential files.
- Supported billing processes by resolving account discrepancies and confirming documentation completeness.
- Pulled charts and prepared for nurse and doctor assessment.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Assisted in inventory management for office supplies and medication ensuring adequate stock levels were maintained at all times.
- Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Transcribed phone messages and relayed to appropriate personnel.
Assistant manager
Flexi Footwear
10.2013 - 11.2016
- Managed Shopflexi.com and Amazon accounts, increasing global user engagement
- Managed social media advertising campaigns to increase brand awareness and customer support
- Provided excellent customer service in-store, via phone and online
- Organized and maintained store displays to enhance product visibility and attract customers
- Maintained and organized store displays to enhance product visibility
- Delivered outstanding customer service in-store and online to enhance customer satisfaction in-store, via phone and online
- Monitored inventory levels and coordinated stock replenishment to support product availability.
- Resolved customer concerns promptly to protect service quality and repeat business.
- Implemented visual merchandising updates aligned with seasonal footwear promotions.
- Scheduled staff and adjusted coverage to meet peak traffic and operational needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Conducted performance evaluations and provided constructive feedback to employees.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Sales associate
Famous Footwear
08.2012 - 09.2015
- Assisted customers in selecting products to enhance shopping experience.
- Serves customers by helping those select products.
- Addressed customer inquiries to provide accurate product information.
- Provides outstanding customer service.
- Documents sales by creating or updating customer profile records.
- Manages financial transactions.
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
- Informed management about potential security risks.
- Assists with inventory, including receiving and stocking merchandise.
- Updated clientele about upcoming sales and promotions. by notifying them of preferred customer sales and future merchandise of potential interest.
Education
Tarrant County College
Arlington, TXundefined
Grand Prairie High School
Grand Prairie, TXSkills
- Epic EMR expertise
- Electronic Health Records
- Schedule coordination
- Insurance billing procedures
- HIPAA compliance
- Patient Safety Standards
- Healthcare administration
- Customer service
- Office administration
- Time Management Skills
- Multitasking expertise
- Customer service
- Multitasking expertise
Languages
Spanish
English
Timeline
Office Coordinator
Methodist Mansfield Greater Therapy Center
07.2024 - 03.2025
Office Coordinator
North Texas Sleep Disorders Center
07.2023 - 06.2024
Patient Representative
Methodist Neurology Associates
09.2018 - 07.2023
Patient Representative
Neurology Associates of Arlington
11.2016 - 08.2018
Assistant manager
Flexi Footwear
10.2013 - 11.2016
Sales associate
Famous Footwear
08.2012 - 09.2015
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Grand Prairie High School
Tarrant County College
Disclaimer
Reference on request.