Hardworking and dedicated healthcare professional with over 10 years of experience providing exceptional patient-centered care and administrative support. Dynamic Procedural Scheduler at Providence St. Jude Medical Center, recognized for outstanding customer service, workflow optimization, and attention to detail. Highly skilled in appointment scheduling, patient registration, and Epic EMR, with proven success training staff to improve operational efficiency and patient satisfaction. Empathetic, friendly, and dependable leader with strong multitasking and prioritization abilities, seeking a challenging leadership role to support organizational growth and shared success.
Hi, I’m
Michelle Zuleta
Anaheim,CA
Summary
Overview
15
years of professional experience
Work History
Providence St. Jude Medical Center
Senior Procedural Scheduler- Radiology
10.2015 - 02.2026
Job overview
- Scheduled appointments for optimal patient flow.
- Conducted patient check-in and registration efficiently.
- Verified insurance and processed payments accurately.
- Managed multiline phone system, improving call handling efficiency.
- Developed standard work protocols, streamlining departmental processes.
- Served as super-user for new programs, including Epic, creating training materials and training staff on functionality.
- Facilitated departmental coverage to maintain workflow continuity.
- Processed subpoenas for radiology.
- Imported CDs from external facilities and burned copies as required.
- Received multiple recognitions from patients and colleagues for outstanding service.
Lee OrthodonticsFullerton/Tustin, CA
Front/Back Office Administrator/Dental Assistant
06.2011 - 06.2015
Job overview
- Facilitated orthodontic procedures by assisting the orthodontist directly.
- Performed orthodontic x-rays to support accurate diagnosis and treatment planning.
- Coordinated patient treatment plans to facilitate timely and effective care.
- Managed scheduling of appointments to optimize clinic flow.
- Streamlined communication between patients and orthodontist to enhance service delivery.
- Coordinated insurance verification and benefits processing for patient accounts.
- Developed office procedures to optimize workflow and improve patient experience.
- Managed office social media account, promoting services and engaging with the community.
Education
UEI CollegeAnaheim, CA
Dental Assisting Program
05-2011
University Overview
Loara High SchoolAnaheim, CA
High School Diploma
06-2009
University Overview
Skills
- Appointment scheduling and patient registration
- HIPAA compliance certified
- Attention to detail
- Strong work ethic/reliable
- Workflow optimization
- Effective multitasking
- Customer service and support
- Inventory tracking
- Streamlined communication
- Phone etiquette
- Problem-solving
- Team collaboration
- Time management
- Infection control practices
- Subpoena processing
- Data entry proficiency
- Windows OS proficiency
- Epic EMR expertise
- Meditech knowledge
- Synapse PACS/PacsCube familiarity
- Ambra medical data and imaging management
- Kronos workforce management
Affiliations
Affiliations
Pablo Carrera: Director Diagnostic Imaging- 562.652.7726Work Preference
Location Preference
RemoteSalary Range
$65000/yr - $200000/yrTimeline
Senior Procedural Scheduler- Radiology
Providence St. Jude Medical Center
10.2015 - 02.2026
Front/Back Office Administrator/Dental Assistant
Lee Orthodontics
06.2011 - 06.2015
UEI College
Dental Assisting Program
Loara High School
High School Diploma