Brandy Grajeda
Kaiser Permanente
Garden Grove,CA
20
years of professional experience
Detail-oriented in remote office work ,Radiology Scheduler ,Scheduler for healthcare providers with proven skills in patient scheduling, HIPAA compliance, and customer service. Committed to enhancing patient experiences through efficient appointment management.
Dedicated professional with a strong background in medical concierge front office operations. Expertise in problem-solving, and maintaining accurate records. Aiming to streamline processes to improve overall patient satisfaction and clinic efficiency.
Utilizes advanced scheduling software and effective communication to minimize wait times. Knowledge of maintaining accurate patient records and ensuring timely follow-ups.
Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities.
Work History
Radiology Scheduler
2 Months- Scheduled patient appointments using electronic health record systems to ensure efficient workflow.
- Coordinated with radiology staff to confirm availability and optimize scheduling processes.
- Managed incoming calls, addressing patient inquiries and directing them to appropriate departments.
- Learned radiology protocols and guidelines to support accurate appointment processing and patient care.
- Adapted quickly to new scheduling software, improving efficiency in appointment management tasks.
Patient Coordinator
3 Years 3 Months- Facilitated coordination of patient appointments and confirmations, ensuring optimal workflow within the clinic.
- Managed patient inquiries, providing timely information and resolving issues efficiently.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and reporting.
- Coordinated patient scheduling and appointment confirmations to optimize clinic workflow.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Assisted patients with insurance verification and facilitated payment processing for services rendered.
Medical Front Office Receptionist
5 Years- Coordinated patient scheduling, optimizing appointment flow and minimizing wait times.
- Managed patient check-in and check-out processes, ensuring efficient service delivery.
- Handled insurance verification and pre-authorization for procedures, enhancing claims processing accuracy.
- Assisted in maintaining electronic health records, ensuring compliance with privacy regulations.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Back Office Medical Assistant
10 Years 2 Months- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between patients and healthcare providers to ensure seamless service delivery.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Streamlined inventory management for medical supplies, reducing waste and ensuring availability.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Ordered prescription refills on behalf of existing office patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
High School Diploma
Skills
Medical office experience
HIPAA compliance
Patient scheduling
Insurance verification
Radiology procedures
Appointment coordination
Problem-solving
Problem-solving abilities
Multitasking Abilities
Organizational skills
Excellent communication
Patient registration
Self motivation
Appointment scheduling
Customer service
Friendly
positive attitude
Timeline
Radiology Scheduler
Kaiser Permanente
01.2026 - 03.2026Read More
Patient Coordinator
Dr Cynthia Williams
03.2022 - 06.2025Read More
Medical Front Office Receptionist
Los Alamitos Gastroenterology
03.2016 - 03.2021Read More
Back Office Medical Assistant
Dr. Francine Ito ,Dr.John Lim MD
02.2006 - 04.2016Read More
Carson High
High School Diploma
Read More