Laura Martinez
Carlsbad,NM
Summary
Smart professional with proficiencies in Customer satisfaction . Promoting customer engagement with positive attitude and winning smile. Career background as Bank teller with busy banks and financial institutions. Consistently honest with commitment to excellence.
Focused Bank teller with more than two years' experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.
Well-versed in handling a high volume of cash on a daily basis in The bank settings. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations. Looking for a new position with room for advancement where sales abilities and a results-oriented nature will be highly valued.
Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Meticulously organized Bank Teller proficient in time management. Offer professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Over two years of progressive experience in retail banking.
Multi-talented Bank teller consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Versatile Banking professional successful at cross-selling bank products and services. Hardworking and outgoing team member skilled in cash handling processes and management principles. Capable Bank teller with outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind.
Bank teller with over 8 years of successful experience . Recognized consistently for performance excellence and contributions to success in Bank industry. Strengths in Cash handling and backed by training. .
Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Enthusiastic Bank teller eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable Offering successful career.. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using EMR appointment scheduling system to manage over 50 patients weekly. Organized and accurate in managing patient flow. Energetic Medical Assistant offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task. Bilingual Medical Receptionist with Six Months of experience in private medical office. Excellent skills managing complex appointment system to maximize revenues. Certified in Phlebotomy and MedCa. Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize patient satisfaction. Capable Medical Assistant adept at handling all medical administrative needs for busy private practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills. Recognized consistently for performance excellence and contributions to success in industry. Strengths in Phlebotomy and other procedures backed by trainings and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Medical Industry. Reliable individual with skills and experience as Laboratory Technician. Smart and committed to job well done and offering exceptional drive. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages. Excellent communicator with focus on results. Structured Laboratory Technician offering background in collecting, processing and analyzing various specimens. Familiar with basic medical terminology, laboratory protocols and testing procedures. Expertise in urinalysis and blood typing. Recognized for performing laboratory tests and procedures with attention to detail, optimum quality and expedience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Accounting Associate position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Radiology Scheduler
Artesia General Hospital
Carlsbad, NM
10.2023 - Current
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Reduced patient wait times by effectively managing schedules for multiple radiologists and technicians.
- Enhanced communication between patients and medical staff through clear and concise instructions regarding appointment requirements.
- Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
- Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
- Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
- Increased overall department efficiency by identifying areas for improvement in the scheduling process, proposing solutions, and implementing changes as needed.
- Supported clinical staff with administrative tasks such as distributing reports, filing paperwork, and tracking inventory to ensure seamless daily operations.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
- Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
- Proactively addressed potential scheduling issues by reviewing upcoming appointments regularly and making necessary adjustments as needed.
- Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
- Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Assisted in training new schedulers on department protocols, policies, and software systems to ensure smooth integration into the team.
- Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Secured confidential patient information from unauthorized access.
- Studied and researched various medical terms as well as software and coding systems.
Medical Assistant
Pecos Valley Physician
Carlsbad, NM
03.2023 - 09.2023
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient spirometry.
Lab Technician
BCA
Carlsbad, NM
08.2021 - 04.2023
- Tracked collected specimens by initialing, dating and noting times of collection.
- Oversaw items in inventory and reordered before supplies diminished.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Processed patient specimens according to priority and documented results.
- Maintained documentation on tests performed in lab.
- Logged patient information and recorded results into system.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Calibrated and maintained instruments to keep equipment fully operational.
- Interpreted and documented results of tests into active databases and communicated results to internal customers.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Set and oversaw quality assurance guidelines for laboratory work.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received and processed stock into inventory management system.
- Increased customer satisfaction by resolving issues.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-to-day duties accurately and efficiently.
- Prepared variety of different written communications, reports and documents.
- Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
- Set up, maintained and verified sterility of lab equipment and tools.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Improved lab technician training program, resulting in higher employee retention rates and increased productivity.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Provided exceptional customer service to patients and healthcare providers, fostering strong working relationships.
- Identified areas for process improvement, implementing changes that increased overall lab performance.
- Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Optimized standard operating procedures based on regulatory guidelines.
- Monitored testing procedures to meet criteria and maintain quality control.
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
Bank Teller
Wells Fargo
09.2018 - 11.2020
- Tracked collected specimens by initialing, dating and noting times of collection.
- Oversaw items in inventory and reordered before supplies diminished.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Processed patient specimens according to priority and documented results.
- Maintained documentation on tests performed in lab.
- Logged patient information and recorded results into system.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Calibrated and maintained instruments to keep equipment fully operational.
- Interpreted and documented results of tests into active databases and communicated results to internal customers.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Set and oversaw quality assurance guidelines for laboratory work.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received and processed stock into inventory management system.
- Increased customer satisfaction by resolving issues.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-to-day duties accurately and efficiently.
- Prepared variety of different written communications, reports and documents.
- Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
- Set up, maintained and verified sterility of lab equipment and tools.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Improved lab technician training program, resulting in higher employee retention rates and increased productivity.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Provided exceptional customer service to patients and healthcare providers, fostering strong working relationships.
- Identified areas for process improvement, implementing changes that increased overall lab performance.
- Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Optimized standard operating procedures based on regulatory guidelines.
- Monitored testing procedures to meet criteria and maintain quality control.
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
Education
Diploma -
Artesia High School
Artesia, NMPhlebotomy
Southwest Phlebotomy
Business Administration
NMSU
Online Skills
- Deposit and Withdrawal Management
- Currency Packaging
- Cash Handling
- Accurate Money Handling
- Customer Accounts Management
- Transaction processing
- Customer relationship development
- Upselling skills
- Account updating
- Night and safe deposit procedures
- Compliance, banking laws and regulations
- 60 WPM typing speed
- Spanish speaking
- Relationship building and management
- Accounting systems and software
- Cheerful
- Savvy relationship-builder
- Cash handling expertise
- Financial services
- Positive
- Math aptitude
- Excellent time management skills
- Ledger and balance sheet competency
- Rapid data entry skills
- Detail-Oriented
- HIPAA Compliance
- Patient Scheduling
- Insurance Verification
- Appointment Coordination
- Data entry proficiency
- Medical Office Experience
- Radiology Procedures Knowledge
- Team Collaboration
- Continuous Improvement
- Interpersonal Skills
- Task Prioritization
- Team building
- Goal Setting
- Time Management
- Problem-Solving
- Professional Demeanor
- Multitasking Abilities
- Effective Communication
- Heartsaver First Aid CPR AED
- Attention to Detail
- Excellent Communication
- Interpersonal Communication
- Active Listening
- Decision-Making
- Analytical Thinking
- Time management abilities
- Problem-solving abilities
- Relationship Building
- Professionalism
- Organizational Skills
- Adaptability and Flexibility
- Self Motivation
- Multitasking
- Teamwork and Collaboration
- Written Communication
- Problem-solving aptitude
- Adaptability
- Workload balancing
- Record maintenance
- Time management skills
- Customer service and support
- Verbal and written communication
- Documentation skills
- Deadline-oriented
- Calendar coordination
- Schedule organization
- Scheduling
- Daily timekeeping
- Administrative duties
- Mail handling
- Scheduling proficiency
- Confidentiality requirements
- Valiant scheduling program
- Experience performing clerical duties
- Customer engagement and support
- Phone inquiries
- Electronic medical records systems
- Staffing assignments
- Intake documentation
- Customer Service
- Reliability
- Critical Thinking
- Safety regulations compliance
- Shipping and receiving
- Detail Oriented
- Research experience
- Deadline Management
- Conflict Resolution
- Computer Literacy
- Risk Assessment
- Record-keeping
- Workflow Coordination
- Review documents
- Manage schedules
- Hospitality and accommodation
- Record data
- Data gathering and documentation
- Maintain inventory
- Communication Skills
Accomplishments
- Successfully trained three new tellers over a 11 month time period.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
Certification
- Phlebotomy Training - MedCa Certification
- NMSIIS
- BLS
Languages
Spanish
Native or Bilingual
Additional Information
REFERENCE:
Omar Bustillos 575-689-0311
Brittany Perez 575-513 3684
Alejandra Hernandez 575-363-8605
Gabriella McGary 575-302-6595
Celeste Martinez 575-725-8912
Timeline
Radiology Scheduler
Artesia General Hospital
10.2023 - Current
Medical Assistant
Pecos Valley Physician
03.2023 - 09.2023
Lab Technician
BCA
08.2021 - 04.2023
Bank Teller
Wells Fargo
09.2018 - 11.2020
Diploma -
Artesia High School
Phlebotomy
Southwest Phlebotomy
Business Administration
NMSU