Lauren Soileau
Eunice
Summary
Dynamic professional with extensive experience in radiology scheduling, adept at managing complex appointment systems and coordinating seamlessly with medical staff to ensure optimal workflow. Strong focus on team collaboration and achieving measurable results, with the ability to adapt swiftly to evolving healthcare needs. Proficient in patient communication, scheduling software, and problem-solving, consistently recognized for reliability and efficiency in high-pressure environments. Skilled in handling customer interactions with empathy, fostering strong relationships while promptly resolving issues to enhance patient satisfaction.
Overview
15
15
years of professional experience
Work History
Radiology Scheduler
Opelousas General Hospital
11.2024 - Current
- Scheduled and coordinated radiology appointments, maximizing clinic efficiency and patient satisfaction.
- Managed patient records and confirmations using electronic scheduling systems to ensure accuracy and compliance.
- Collaborated with radiologists and staff to optimize workflow processes and reduce appointment conflicts.
- Trained new team members on scheduling protocols and best practices for effective patient communication.
- Provided exceptional customer service by addressing patient inquiries and resolving scheduling issues promptly.
Schedule Coordinator/Office Manager
Pro Med Staffing Agency
03.2015 - 09.2024
- During my 9 years as an schedule coordinator and office manager, I was responsible for maintaining sensitive employee files, medical credentials, and other company paperwork. I played a key role in hiring employees to meet the needs of contracted facilities and ran the 24-hour staffing line while also scheduling our employees.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
Waitress/ Server
Nash Restaurant
09.2014 - 01.2015
- I worked at Nash Restaurant in Broussard and Garden Vision. At Nash Restaurant, I greeted and seated customers, waited tables, and helped in the kitchen by washing dishes and cutting veggies for salads and burger toppings.
Waitress/ Banquet
Crown Plaza Hotel and Restaurant
01.2011 - 01.2012
- I worked in the restaurant section of the Crown Plaza Hotel. My responsibilities included opening the restaurant in the morning and preparing for hotel guests. I started by going through each floor of the hotel to collect any trays left by guests. Then I would return to the restaurant to assist the cook in starting the day, taking orders, and serving the guests. During hotel meetings on the main floor, I was responsible for helping set up the catering equipment and arranging the food, plates, and utensils. At the end of the shift, I cleaned up and properly stored everything. I was also responsible for managing the cash drawer and ensuring it was accurately counted for each shift.
Education
Some college -
UL of Lafayette
01.2013
Some college - undefined
LSU of Eunice
01.2007
GED - undefined
Opelousas High
01.2005
Skills
- Medical office experience
- Comfortable with technology , knowledge of medical programs like Cerner and Pacs work with them daily along with Electronic health records
- Patient scheduling
- Insurance verification
- HIPAA compliance
- Teamwork and collaboration
- Time management
- Multitasking
- Reliability
- Effective communication
- Patient confidentiality
- Adaptability and flexibility
Timeline
Radiology Scheduler
Opelousas General Hospital
11.2024 - Current
Schedule Coordinator/Office Manager
Pro Med Staffing Agency
03.2015 - 09.2024
Waitress/ Server
Nash Restaurant
09.2014 - 01.2015
Waitress/ Banquet
Crown Plaza Hotel and Restaurant
01.2011 - 01.2012
Some college - undefined
LSU of Eunice
GED - undefined
Opelousas High
Some college -
UL of Lafayette