Kristi Arnett
Perrin,TX
Summary
Personable and organized with passion for helping patients navigate their healthcare journey. Understanding of medical terminology and patient scheduling systems, with strong skills in communication and time management. Committed to ensuring seamless and efficient scheduling processes to enhance patient care and satisfaction.
Overview
5
5
years of professional experience
Work History
Centralized Radiology Scheduler
The Center For Cancer And Blood Disorders
Weatherford, TX
02.2023 - Current
- Optimized patient appointment scheduling through electronic health record systems to enhance workflow efficiency.
- Facilitated collaboration with medical staff to ensure prompt communication of patient information.
- Oversaw incoming call operations, delivering precise information on scheduling and procedures.
- Facilitated patient completion of essential documentation for radiology services.
- Facilitated collaboration with healthcare providers to address scheduling conflicts and enhance patient experience.
- Executed process enhancements to optimize appointment confirmation rates and minimize no-show occurrences.
- Cultivated in-depth knowledge of diverse radiology procedures and associated prerequisites to enhance scheduling accuracy.
- Collaborated with referring physicians' offices to streamline referral processes for diagnostic imaging services.
- Ensured compliance with HIPAA guidelines while managing sensitive patient information during scheduling operations.
- Managed maintenance of current patient records through meticulous updates of demographic information and insurance details.
Facility Administrator
Touchstone Medical Imaging
Fort Worth, TX
01.2022 - 02.2023
- Streamlined facility operations to enhance patient flow and service delivery.
- Coordinated maintenance schedules, ensuring compliance with safety regulations and operational efficiency.
- Managed vendor relationships, optimizing supply procurement and service contracts.
- Implemented process improvements that increased staff productivity and reduced operational costs.
- Oversaw daily administrative functions, ensuring accurate documentation and reporting practices.
- Facilitated communication between departments to enhance collaboration and service quality.
- Led initiatives to improve patient satisfaction through enhanced facility services and support systems.
- Improved customer satisfaction by addressing concerns promptly and professionally.
- Managed personnel matters, including hiring, onboarding, evaluations, and promotions.
- Maintained a safe working environment through regular safety inspections and adherence to compliance standards.
- Established a culture of teamwork among staff members, fostering collaboration towards common goals.
- Enhanced staff productivity through effective communication and training programs.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Prepared reports and schedules with accuracy.
- Held classes to teach staff facility procedures.
Infusion Coordinator
Kane Hall Barry Neurology
Bedford, TX
07.2021 - 01.2022
- Managed documentation for infusion therapies, ensuring compliance with regulatory standards and accuracy.
- Improved patient satisfaction by efficiently coordinating infusion schedules and addressing individual needs.
- Streamlined communication between healthcare providers and patients, ensuring timely delivery of infusion therapy.
- Managed prior authorization requests to ensure timely patient access to medications and services.
- Collaborated with healthcare providers to gather necessary documentation for approval processes.
- Facilitated communication between patients, providers, and insurance companies to resolve issues effectively.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Maintained the confidentiality of sensitive patient information, adhering strictly to HIPAA regulations and safeguarding medical records appropriately.
- Optimized turnaround times for prior authorization requests, collaborating closely with physicians and clinical staff to expedite necessary treatments.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
- Reviewed appeals for prior authorization requests and communicated with payers to resolve issues.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Prepared and processed patient referrals and transfer requests.
Education
High School Diploma -
Weatherford High School
Weatherford, TX05.1995
Skills
Medical office experience
HIPAA compliance
Patient scheduling
Insurance verification
Data entry proficiency
Appointment coordination
Radiology procedures
Problem-solving
Attention to detail
Reliability
Excellent communication
Effective communication
Patient confidentiality
Electronic health records
Medical documentation
Patient registration
Medical terminology
Professionalism
Time management abilities
Health information systems
Medical office management
Electronic medical record software
MEDITECH EHR software
Record management
Timeline
Centralized Radiology Scheduler
The Center For Cancer And Blood Disorders
02.2023 - Current
Facility Administrator
Touchstone Medical Imaging
01.2022 - 02.2023
Infusion Coordinator
Kane Hall Barry Neurology
07.2021 - 01.2022
High School Diploma -
Weatherford High School