Carla Pack
Roseville,MN
Summary
Dynamic Project Coordinator with a proven track record at UCare of Minnesota, excelling in project timelines and enhancing team collaboration. Skilled in problem-solving and data gathering, I streamline workflows and ensure accuracy in operations, driving efficiency and improving service delivery in healthcare environments.
Professional project specialist equipped to excel in coordinating and managing project activities. Brings strong focus on team collaboration and delivering results. Skilled in scheduling, and stakeholder communication. Reliable and adaptable, ready to meet changing project needs and ensure successful outcomes.
Overview
15
15
years of professional experience
Work History
Project Coordinator
UCare of Minnesota
Minneapolis, MN
01.2022 - 09.2025
- Coordinated project timelines, ensuring alignment with organizational goals.
- Assisted in developing project documentation, enhancing clarity and communication across teams.
- Monitored project progress, identifying errors to adhere to operational guidelines.
- Collaborated with cross-functional teams to streamline workflows and improve operational efficiency.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Maintained database and spreadsheets with accurate data from error reports and gathering data for Care Mangers to complete reports.
Patient Referral Coordinator
Allina Cardiovascular
Saint Paul, MN
10.2018 - 11.2020
- Coordinated patient referrals to ensure timely service delivery and optimal care pathways.
- Streamlined referral processes, enhancing communication between providers and patients.
- Managed electronic health records to maintain accuracy in patient information and referral tracking.
- Participated in team meetings where best practices were shared leading to strengthened internal processes.
- Assisted patients with insurance navigation, minimizing out-of-pocket expenses and maximizing coverage.
Referral Coordinator
Bethesda Family Clinic
Saint Paul, MN
06.2010 - 10.2018
- Coordinated patient referrals to specialists, ensuring timely access to necessary care.
- Managed scheduling and follow-ups for appointments, enhancing patient communication and satisfaction.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided thorough follow-up support after completion of referred services, ensuring proper billing procedures were followed.
- Maintained accurate patient records in electronic health systems, ensuring compliance with healthcare regulations.
- Collaborated with healthcare providers to facilitate seamless transitions of care for patients.
- Scheduled appointments with specialists on behalf of clients.
Education
Bachelor of Arts - Business Administration
Concordia College Saint Paul
Saint Paul, MN05-1983
Skills
- Problem-solving
- Project coordination
- Prioritization and scheduling
- Strong focus on accuracy
- Coordinating project timelines
- Client support
- Data gathering
- Efficient tracking using spreadsheets
Timeline
Project Coordinator
UCare of Minnesota
01.2022 - 09.2025
Patient Referral Coordinator
Allina Cardiovascular
10.2018 - 11.2020
Referral Coordinator
Bethesda Family Clinic
06.2010 - 10.2018
Bachelor of Arts - Business Administration
Concordia College Saint Paul