Carla Petrie
Ruston,LA
Summary
Results-driven assistant manager with expertise in hiring, scheduling, and continuous training. Known for effective problem-solving and enhancing team communication to optimize staff performance and patient engagement.
Overview
1
1
Certification
4
4
years of post-secondary education
2027
2027
years of professional experience
Work History
Assistant Manager-
Walmart
Ruston, LA
06.2006 - 08.2026
- Coordinated staff schedules and streamlined team communication to ensure operational efficiency.
- Delivered constructive feedback that improved employee performance and engagement.
- Associate Engagement and Recognition
- maintain optimal stock levels on shelves.
- Implemented customer service initiatives to enhance shopper engagement and satisfaction.
- Monitored product displays to ensure compliance with company standards and guidelines.
- Collaborated with department managers to streamline processes and improve efficiency.
- Resolved customer inquiries and concerns promptly to maintain positive shopping experiences.
- Conducted regular staff meetings to communicate updates and reinforce team objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in managing daily store operations and staff scheduling.
- Supported inventory management through stock organization and product placement.
- Facilitated training sessions for new employees on store policies and procedures.
- Ensured compliance with safety standards and company regulations during shifts.
Medical Collections Specialist
NCO Financial
New Orleans, Louisiana
- Managed patient accounts to ensure timely collections and accurate records.
- Reviewed billing statements for discrepancies and resolved issues with patients.
- Communicated with insurance companies to verify claims and payment status.
- Utilized collection software to track payments and follow up on outstanding balances.
- Educated patients about their financial responsibilities and payment options available.
- Communicated effectively with patients regarding billing inquiries and payment arrangements.
- Reviewed account details to identify discrepancies and resolve issues promptly.
- Utilized collection software to track payments and manage account statuses efficiently.
- Collaborated with healthcare providers to verify insurance coverage and eligibility.
- Processed medical claims and payments for timely collection.
- Reviewed patient accounts for accuracy and discrepancies.
- Communicated with patients to resolve billing inquiries and disputes.
- Maintained detailed records of collection activities and correspondence.
- Collaborated with healthcare providers to verify patient information.
- Assisted in training new team members on collection procedures.
- Utilized electronic billing systems for efficient account management.
- Resolved payment issues through effective negotiation strategies.
- Analyzed unpaid medical bills and determined appropriate collection action.
- Documented all conversations between patients and staff related to collections activities.
Education
Bachelor of Science - Accounting
Grambling State University
Grambling, LA 08.1981 - 08.1985
Skills
- Scheduling
- Task assignment
- Employee development
- Hiring
Certification
Food Safety certified
Timeline
Assistant Manager-
Walmart
06.2006 - 08.2026
Bachelor of Science - Accounting
Grambling State University
08.1981 - 08.1985
Medical Collections Specialist
NCO Financial