Carla Plotner
North Myrtle Beach,SC
Summary
I demonstrate the ability to lead and motivate outstanding healthcare teams. Self-directed with astute judgement skills. High level of personal accountability. Great rapport with people and high level of morale and professionalism.
Overview
18
18
years of professional experience
Work History
Client Care Coordinator
Home Instead
Murrells Inlet, SC
02.2020 - Current
- Prepared presentations for management summarizing the progress of client programs.
- Generated reports on service utilization, customer retention rate and other KPIs.
- Maintained accurate client records and communication with family and client
- Performed care consultations, promoting the company and it’s services
- Provided education to care team members
- Implemented quality assurance processes for ensuring superior level of client care services.
- Provided support to clients by responding to inquiries, addressing complaints and resolving issues.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Licensed Practical Nurse
MSN Staffing
Buffalo, NY
06.2006 - 12.2008
- Conducted regular rounds to assess the status of assigned patients.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Maintained a safe environment by following infection control policies and procedures.
- Collaborated with physicians to develop individualized care plans for each patient.
- Provided emotional support to patients and their families during challenging times.
- Educated patients on disease prevention and management strategies for their individual conditions.
Education
LPN - Nursing
James Rumsey Technical Institute
Martinsburg, WV06-1999
Some College (No Degree) - Premedicine
Bridgewater College
Bridgewater, VASkills
- Patient Education
- Performance monitoring
- Quality Assurance
- Interdisciplinary Collaboration
Timeline
Client Care Coordinator
Home Instead
02.2020 - Current
Licensed Practical Nurse
MSN Staffing
06.2006 - 12.2008
LPN - Nursing
James Rumsey Technical Institute
Some College (No Degree) - Premedicine
Bridgewater College